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10XGenomics / cellranger

10x Genomics Single Cell Analysis
https://www.10xgenomics.com/support/software/cell-ranger
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why are new issues immediately closed, and are edits/comments disabled? #248

Closed plijnzaad closed 4 months ago

plijnzaad commented 4 months ago

I just noticed that githubs are automatically closed. I find this very counterproductive: the issues are a valuable aid in helping identify and potentially fix problems without having to contact support@genomics !

github-actions[bot] commented 4 months ago

Thank you for your interest in Cell Ranger. GitHub Issues are not monitored by our support team. Please e-mail support@10xgenomics.com for support with Cell Ranger or visit our documentation site at https://www.10xgenomics.com/support/software/cell-ranger.