Adguard VPN not working on Firestick [Adguard VPN 2.8+]

[lukasb75]

Please answer the following questions for yourself before submitting an issue.

• [X] I checked the knowledge base and found no answer
• [X] I checked to make sure that this issue has not already been filed

AdGuard VPN version

2.8+

Operating mode

VPN

Which DNS server do you use?

AdGuard DNS

DNS protocol

DNS-over-HTTPS

Custom DNS

No response

Environment

- OS: Fire OS (Android 10 or 11)
- Device: Amazon FireStick device

Root access

• [ ] yes, I have it

Issue Details

Steps to reproduce:

1. I downloaded the last app apk on Adguard VPN Website (AndroidTV page 2.8.2 version)
2. I removed 2.7 version and installed 2.8.2 version
3. App crash every time during load screen

Expected Behavior

The 2.7 version and before work fine. No crash.

Actual Behavior

Crash every time during load screen. I tried 2.8 and 2.8.1 app version and is the same issue.

Screenshots

Screenshot 1

Additional Information

Could be a architecture problem (x86 / x64 / ARM) ?

[Versty]

@lukasb75, thank you for reporting!

We are investigating this issue. Could you provide a bugreport from your device to help us find the cause? If so, please follow the steps below:

1. Install adb to your PC
2. Unlock developer options and enable USB debugging on your TV as explained in this article
3. Make sure that your TV and PC use the same network, and connect your TV to PC using the adb command adb connect xxx.xxx.xxx.xxx where xxx.xxx.xxx.xxx is IP address of your TV
4. Launch AdGuard VPN 2.8.3 and make sure that the app has crashed, note the time of this crash
5. Use the adb bugreport command to collect bug report
6. Send this file to devteam@adguard.com:
   • mention the 460 number in the subject
   • specify the exact time when the crash occurred

[lukasb75]

Ok it's done. Hope it be helpful.

[Versty]

@lukasb75 thank you! We received the file.

[Versty]

@lukasb75 We have sent further instructions and .apk via email. Please try it and let me know results here or by email.

[Versty]

This issue was caused by installation of .apk file originally designed for mobile devices. The installation of the .apk for TV solved the problem.