Conflict with Netskope

[adguard-bot]

Issue URL (Ads)

https://www.cman.jp/network/support/go_access.cgi

Comment

By enabling Netskope, ad appears. Username: @chukurimu0903

Screenshots

Screenshot 1


System configuration

Information	Value
AdGuard product:	AdGuard for Mac v2.15.1.1731 release
System version:	14.5（23F79）
Browser:	Chrome
License type:	paid
Tracking protection:	disabled
DNS filtering:	server: System filters: https://filters.adtidy.org/mac_v2/filters/15.txt
Filters:	Ad Blocking: AdGuard Base Privacy: AdGuard Tracking Protection Social Widgets: AdGuard Social Media Annoyances: AdGuard Cookie Notices, AdGuard Popups, AdGuard Mobile App Banners, AdGuard Other Annoyances, AdGuard Widgets Language-specific: AdGuard Japanese
Browsing Security:	enabled
Browsing Security statistics:	disabled
Userscripts:	AdGuard Extra (url: https://userscripts.adtidy.org/release/adguard-extra/1.0/adguard-extra.user.js)
Userstyles:	disabled
Other extensions used:	Netskope

[Alex-302]

@chukurimu0903 Hi. Is AdGuard detected on https://adguard.com/test.html ?

[Yuki2718]

By enabling Netskope, ad appears.

Neither can I reproduce with this (https://chromewebstore.google.com/detail/netskope-chrome-extension/pjfbgcbklnoeejjipoabcfnijajgikpb) on Windows.

[chukurimu0903]

@Alex-302 and @Yuki2718 Thanks for your comments. When I enable Netskope, it is not working.

[AlexandrPkhm]

Hi @chukurimu0903

We apologize for the delayed response. Could you please try adding the AdGuard for Mac application to the list of Netscope Internet Security exclusions, and vice versa, exclude Netscope Internet Security from the list of filtered applications in AdGuard → Settings → Network → Applications.... Please let us know if the problem persists after this is done.

[chukurimu0903]

Hi @AlexandrPkhm

Thank you for your reply. But it seems there's no changeable config for Netskope.

[AlexandrPkhm]

@chukurimu0903 In this case, could you please record the AdGuard application logs for us. They are needed in order to diagnose and troubleshoot this issue.

Here's what we need you to do:

1. Click AdGuard icon in the menu bar → Gear → Advanced → Logging → Logging level → Debug.
2. Reproduce the problem, then remember the exact time it happened.
3. Menu → Advanced → Logging → Export Logs and System Info.….
4. Send this file to qa@adguard.com:
   • include [mac] keyword and ISSUE_NUMBER in the subject of your email
   • specify the exact time when the issue occurred

[AlexandrPkhm]

@chukurimu0903 Please let us know if there are any news on the issue?

[chukurimu0903]

@AlexandrPkhm sorry for late, just sent the log

[AlexandrPkhm]

@chukurimu0903 Could you please check that Apple Private Relay is disabled when the problem occurs? This issue may be related to an Apple bug, and we want to make sure that this is not the case.

[chukurimu0903]

@AlexandrPkhm sorry for late, but how can I disable apple relay?

[AlexandrPkhm]

@chukurimu0903 You can use the following steps outlined in the Apple Support forum for disabling the Private relay.

[AlexandrPkhm]

@chukurimu0903 Any news on the issue?

[chukurimu0903]

@AlexandrPkhm As iCloud is not allowed in my company, iCloud Private Relay is not enabled I suppose.

[AlexandrPkhm]

@chukurimu0903 Could you please try to install the latest nightly version of AdGuard for Mac, which is available via the following link: https://agrd.io/mac_nightly

Please let us know of the results.

[chukurimu0903]

@AlexandrPkhm after changing Mac, it seems it is working so it is fine now. thank you for your support!

[AlexandrPkhm]

@chukurimu0903 Thank you for letting us know. We are glad to hear that the issue was resolved.