The issue of Safari browser freezing when blocking video ads on macOS 15.

[gaomengzhou]

Please answer the following questions for yourself before submitting a question.

• [X] I am running the latest version
• [X] I checked to make sure that this issue has not already been filed
• [X] macOS Sequoia 15.0 (24A335)
• [X] Safari version 18.0 (20619.1.26.31.6)

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After enabling the AdGuard For Mac, Safari on macOS 15 experiences issues blocking video ads, causing the browser to freeze and display the error message: “The media could not be loaded, either because the server or network failed or because the format is not supported. (The probability of occurrence is high; refreshing the page multiple times will reproduce it.)” This issue does not occur in other browsers, such as Chrome.

The logs were removed due to privacy reasons

[gaomengzhou]

By the way, this issue doesn’t occur when using the “AdGuard For Safari” browser extension. It only happens with “AdGuard For Mac”.

[Aydinv13]

@gaomengzhou Hello!

Could you try the latest Nightly version and if the problem still persists send the debug logs to us please:

Instruction:

1. Click **AdGuard icon** in the menu bar --> Gear --> Advanced --> Logging --> Logging level --> **Debug**; 2. Reproduce the issue and remember the exact time it happened; 3. Menu --> Advanced --> Logging --> **Export Logs and System Info...**; 4. Send the archive to `qa@adguard.com` and mention this issue number in the subject.

[gaomengzhou]

@gaomengzhou Hello!

Could you try the latest Nightly version and if the problem still persists send the debug logs to us please:

Instruction:

1. Click AdGuard icon in the menu bar --> Gear --> Advanced --> Logging --> Logging level --> Debug;
2. Reproduce the issue and remember the exact time it happened;
3. Menu --> Advanced --> Logging --> Export Logs and System Info...;
4. Send the archive to qa@adguard.com and mention this issue number in the subject.

I tried the latest Nightly version, but the issue still persists. The logs have been sent to qa@adguard.com as requested.

[Aydinv13]

@gaomengzhou seems that the issue you faced is related to incorrect ad blocking which is fixed by filter maintainers.

To resolve the issue you need to go to the troubled site, open Safari Assistant and click on Report this website, then complete a short survey. I'm closing this issue.