Open HuaDeity opened 2 weeks ago
@HuaDeity Hello!
Unfortunately, we have encountered the same issue with videos not loading in Safari even when AdGuard was disabled. Please let us know if the issue still persists? And if it does, please send us the video recording of the issue along with application logs.
In order to troubleshoot the application logs, please do the following:
[mac]
keyword and ISSUE_NUMBER
in the subject of your email@AlexandrPkhm Hello!
The problem still exists, and I’ve attached the video and logs to the email.
Please answer the following questions for yourself before submitting an issue
AdGuard version
2.16.0 beta
Browser version
Safari 18.1
OS version
macOS Sequoia 15.1
Ad Blocking
No response
Privacy
No response
Social
No response
Annoyances
No response
Security
No response
Other
No response
Language-specific
No response
Which DNS server do you use?
DNS protection disabled
DNS protocol
None
Custom DNS
No response
What Stealth Mode options do you have enabled?
No response
Support ticket ID
No response
Issue Details
Steps to Reproduce:
Expected Behavior
No response
Actual Behavior
AdGuard will utilize the com.adguard.mac.adguard.network-extension (Network Extension) or adguard_service (Automatic Proxy) to replace the WebKit Networking service utilized by Safari. It appears that AdGuard is unable to load the video on this website. Disabling AdGuard will utilize the stock WebKit Networking and the video load will be successful.
Screenshots
Screenshot 1
Additional Information
No response