AdGuard cannot load some video on Safari

[HuaDeity]

Please answer the following questions for yourself before submitting an issue

• [X] Filters were updated before reproducing an issue
• [X] I checked the knowledge base and found no answer
• [X] I checked to make sure that this issue has not already been filed

AdGuard version

2.16.0 beta

Browser version

Safari 18.1

OS version

macOS Sequoia 15.1

Ad Blocking

No response

Privacy

No response

Social

No response

Annoyances

No response

Security

No response

Other

No response

Language-specific

No response

Which DNS server do you use?

DNS protection disabled

DNS protocol

None

Custom DNS

No response

What Stealth Mode options do you have enabled?

No response

Support ticket ID

No response

Issue Details

Steps to Reproduce:

1. Enable AdGuard with Network Extension or Automatic Proxy filtering mode.
2. Navigate to the URL “https://humanvid.github.io” to verify if the video on this website is loading successfully.
3. Disable AdGuard and repeat the process in step 2.

Expected Behavior

No response

Actual Behavior

AdGuard will utilize the com.adguard.mac.adguard.network-extension (Network Extension) or adguard_service (Automatic Proxy) to replace the WebKit Networking service utilized by Safari. It appears that AdGuard is unable to load the video on this website. Disabling AdGuard will utilize the stock WebKit Networking and the video load will be successful.

Screenshots

Screenshot 1

Additional Information

No response

[AlexandrPkhm]

@HuaDeity Hello!

Unfortunately, we have encountered the same issue with videos not loading in Safari even when AdGuard was disabled. Please let us know if the issue still persists? And if it does, please send us the video recording of the issue along with application logs.

In order to troubleshoot the application logs, please do the following:

1. Click AdGuard icon in the menu bar → Gear → Advanced → Logging → Logging level → Debug.
2. Reproduce the problem, then remember the exact time it happened.
3. Menu → Advanced → Logging → Export Logs and System Info.….
4. Send this file to qa@adguard.com:
   • include [mac] keyword and ISSUE_NUMBER in the subject of your email
   • specify the exact time when the issue occurred

[HuaDeity]

@AlexandrPkhm Hello!

The problem still exists, and I’ve attached the video and logs to the email.