Unable to complete installation of AdGuard v2.15 on macOS Catalina

[PavelParkhomenko]

Please answer the following questions for yourself before submitting an issue

• [X] Filters were updated before reproducing an issue
• [X] I checked the knowledge base and found no answer
• [X] I checked to make sure that this issue has not already been filed

AdGuard version

2.15.1.1731 release

Browser version

No response

OS version

10.15.7 (Build 19H2026)

Ad Blocking

No response

Privacy

No response

Social

No response

Annoyances

No response

Security

No response

Other

No response

Language-specific

No response

Which DNS server do you use?

DNS protection disabled

DNS protocol

None

Custom DNS

No response

What Stealth Mode options do you have enabled?

No response

Support ticket ID

No response

Issue Details

Steps to reproduce:

1. Download the latest version of AdGuard from the official website.
2. Start the installation process and enter the Mac password when prompted.

Expected Behavior

The installation should complete successfully, with AdGuard running correctly after installation.

Actual Behavior

An error message appears stating, “AdGuard is not functioning. An error occurred during the installation (upgrading) process.” (Refer to Screenshot 1). Clicking "Reset" prompts a notification saying, “You need to restart AdGuard” (Refer to Screenshot 2). Choosing "Restart" triggers another password request, repeating the process in a loop.

Screenshots

Screenshot 1


Screenshot 2


Screenshot 3


Additional Information

The user attempted the recommended solutions from the Knowledge Base:

Knowledge Base article on launch issues Advanced uninstall and reinstallation steps

A screenshot with the output of ls -al /Library/LaunchDaemons is attached

For further information, including application logs, please refer to Ticket #956134.