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AutoElevate / roadmap

This is the public roadmap for AutoElevate by CyberFOX.
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HaloPSA Ticketing Integration #10

Open dsibiski opened 1 year ago

danner26 commented 1 year ago

+1 from us

qcomer commented 11 months ago

+1. ETA? We have a sandbox instance if you need a testing ground.

qcomer commented 10 months ago

Any ETA? :)

edfries-wy commented 10 months ago

going live with Halo on 12/1, this would be very helpful.

dsibiski commented 7 months ago

This item is current "In Progress" and slated to be delivered by the end of Q1 2024. We will post updates as we have them regarding progress and/or delays, along with a mandatory progress update if the end of the quarter has been reached and the item has not yet been completed.

dsibiski commented 6 months ago

This item is slightly delayed but we are looking to have it code complete before the end of April. More updates will be posted as we get closer to that time.

dsibiski commented 4 months ago

We are entering QA this week and will begin preliminary beta testing with select clients as early as this week or the next.

apbirch67 commented 4 months ago

Looking forward to it

dsibiski commented 4 months ago

Done, deployed & ready for Early Access beta testers. Let me know if you want to be one of the first to check it out.

qcomer commented 4 months ago

Thank you AE team and @dsibiski ! Works well and super easy to setup.

danner26 commented 3 months ago

Just curious, any idea on the GA release timeframe?

dsibiski commented 3 months ago

Just curious, any idea on the GA release timeframe?

@danner26 Early next week, Monday or Tuesday...

danner26 commented 3 months ago

Hey @dsibiski just looking if we have any update on this. Positive or negative news is appreciated regardless. Thanks!

dsibiski commented 3 months ago

@danner26 We found some improvements we wanted to make during the early access period and so we pushed back the wide release until we were able to get them fully deployed. I should have came here and mentioned that! Thanks for your patience. I just checked and everything looks to be good for deployment for next week. We try to do deployments on Tuesdays for the least amount of potential disruption.

dsibiski commented 3 months ago

This is now GA, here is the support article: https://support.cyberfox.com/115000883932-PSA-Ticketing-System-Integrations/halo-psa-api-token-for-autoelevate-integration-setup/version/1?kb_language=en_US

NOTE: If you have a current ticketing system in place, you will need to first contact Support so that they can remove it and get you setup to enable Halo yourself via the self setup system.

jgranade commented 2 months ago

@dsibiski In the AE Halo settings are statuses "Client Follow-Up Needed" and "Completed" that we map to Halo PSA ticket statuses. How are those every used since in the AE Admin Portal our only options are Approve and Deny (and then their related statuses)?