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Pocket Casts iOS app 🎧
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Watch Play Source Not Syncing #2240

Open thabotswana opened 1 month ago

thabotswana commented 1 month ago

Description

This was reported in 8829902-zd-a8c

I can no longer seem to sync data to my watch. I have an iPhone 12 Pro and Apple Watch series 6 cellular. I need latest podcasts to appear on my watch as I stream them when I go running.

Also, when you go to “Refresh Data” in the watch app, it is stuck on "Refreshing..."

Step-by-step reproduction instructions

I can reproduce this.

  1. Go to Play Source in the watch app.
  2. Check the Refresh Data status.
  3. Tap the Refresh Data button.
  4. Compare Now Playing and Up Next with your phone app.

Screenshots or screen recording

No response

Did you search for existing bug reports?

Device, Operating system, and Pocket Casts app version

iPhone 12 Pro and Apple Watch series 6 cellular, iOS 17.6.1, Pocket Casts 7.73

thabotswana commented 1 month ago

Another report in 8843996-zd-a8c

If I were to select my watch as the play source, then there’s nothing in Now Playing, nothing in Up Next, no downloads. My phone is iOS version 17.6.1 (21G93) and my watchOS is version 10.6.1 (21U580).

Loopback666 commented 1 month ago

I have the same problem after updating to the latest version. Already contacted support with logs a week ago, but they are silent so far. There is a thread on reddit about this also.

joashrajin commented 1 month ago

8853301-zd-a8c

iOS 17.6.1 Watch 10.6.1

igotdes commented 1 month ago

8851728-zen:

Watch OS: 10.6.1 iOS 18.0.1

Asked to see if they can update to watchOS 11.

joashrajin commented 1 month ago

https://forums.pocketcasts.com/forums/topic/apple-watch-refresh-data-no-longer-works/?view=all 8864581-zd-a8c

erricgunawan commented 1 month ago

The above has:

iOS 17.7 watchOS 10.6.1

https://forums.pocketcasts.com/forums/topic/apple-watch-refresh-data-no-longer-works/?view=all#post-6217

joashrajin commented 1 month ago

8848296-zd-a8c

igotdes commented 1 month ago

8873698-zen:

iPhone 15 Pro, iOS 17.6.1 Apple Watch: 8 (GPS+Cellular, MNVL3LL/A), OS: 10.6.1 Pocket Casts v7.73

Asked them to update to watchOS 11.

thabotswana commented 1 month ago

8871740-zd-a8c

iOS 18.0.1 WatchOS 10.6.1

I can’t say for certain whether the crashing problem has been resolved because there’s no downloaded content on the watch (because I reinstalled the watch app) and because the refresh isn’t completing, I can’t select anything to download. But even just with the watch app on the screen where you choose between Phone and Watch (where the refresh status shows “refreshing…”), if I let the screen go dark, wait a few seconds, then raise my wrist again, sometimes my watch is back on the watch home screen and when I launch the PC app again, I see the little initial icon and circular spinner which makes me think the app crashed and re-launched.

erricgunawan commented 1 month ago

The user above from 8873698-zen reported back:

I updated my iPhone to iOS18 and watchOS to v11 as well. Refreshing appears to be occurring now based on limited testing.

pyronaur commented 1 month ago

Another report from #8889231-zen

joashrajin commented 1 month ago

8897789-zd-a8c

iOS 18 watch OS 10.6.1

superhenne commented 1 month ago

I have the same issue: Watch Os: 10.6.1 (Cannot upgrade, Series 5 watch) iOS: 18.0.1

Resetted my watch completely. App crashes and syncs occasionally only.

afflexux commented 1 month ago

Same issue here.

iOS 18.0.1

WatchOS 10.6.1

Can't update WatchOS to 11 as its a first gen SE.

The bug seems to be confined to those stuck on watchOS 10.

alanabweinstein commented 4 weeks ago

Another report from #8940941-zen.

thabotswana commented 3 weeks ago

Another report in 8939438-zd-a8c

Apple Watch SE Watch version 10.6.1 (21U580)

erricgunawan commented 3 weeks ago

Used to subscribe for the Apple Watch app, but it is now hopeless - refresh fails, podcasts don’t appear, etc etc -

8949221-zen (1-star iOS App Review)

erricgunawan commented 3 weeks ago

8942610-zen follow up from previous 8851728-zen

The user previously had an older Apple Watch, which was incompatible with watchOS 11. They have since upgraded to an iPhone 16 running iOS 18.0.1 and an Apple Watch Series 10 with watchOS 11.0.1. However, they are experiencing issues with the watch app, which is now non-functional. The app is not recognizing their Plus subscription, leaving all Plus features unavailable on their Apple Watch.

erricgunawan commented 3 weeks ago

8951101-zen (1-star iOS App Review)

Doesn’t refresh and doesn’t download anything to play offline …

Loopback666 commented 3 weeks ago

Another app update (7.75.04) arrives that did not fix the apple watch issues. Given that this affects subscribers only, and those affected essentially pay for a now broken service, i wonder whether this bug gets the attention it deserves.

rviljoen commented 3 weeks ago

Another app update (7.75.04) arrives that did not fix the apple watch issues. Given that this affects subscribers only, and those affected essentially pay for a now broken service, i wonder whether this bug gets the attention it deserves.

@Loopback666 The team merged a bug fix this morning via https://github.com/Automattic/pocket-casts-ios/pull/2338, so I assume it will be released in the next TestFlight Beta for testing. Are you on TestFlight? Would be good if you can validate that the fix resolves the issues you are seeing.

Loopback666 commented 3 weeks ago

@rviljoen I am not on a TestFlight version yet. Please send me an invite code, I am happy to test the next beta then.

rviljoen commented 3 weeks ago

@Loopback666 I'm not a member of the team, but I think @SergioEstevao can help. cc: @pocketcasts

SergioEstevao commented 3 weeks ago

@Loopback666 can you share an email so I can invite you to the beta testing TestFlight group

danielebogo commented 3 weeks ago

@Loopback666 to avoid publishing your email, you can contact the support trough the app and let them know you want to join the TestFlight group

Loopback666 commented 3 weeks ago

Thanks guys, I'll ask support and report back the test results.

Loopback666 commented 3 weeks ago

I've installed the TestFlight beta (7.76) on both the phone (IOS 18.0.1) and the watch (AW 5 running WatchOS 10.6.1).

Unfortunately, the sync issue persists. After opening the watch app, it remains in "Refreshing..." forever. Eventually, it recognizes the episode queue and Now Playing information from the Phone, but the Watch section remains empty.

Also, the watch app continues to crash (opening the app, tapping on UI elements). It is erratic, sometimes the app crashes, then it stays alive for the same UI interaction.

Edit: it took a while, now the Watch section is also initially synced. Its still unreliable (or very slow?), after the first sync it is again stuck in "Refreshing..." state (something that completed in a couple of seconds).

Loopback666 commented 3 weeks ago

Sync still broken in 7.76.02, but app crashes less frequently.

SergioEstevao commented 3 weeks ago

@Loopback666 are you able to send us the crash logs of your device? so we can investigate the issue further?

Loopback666 commented 3 weeks ago

I just sent a log collection from the in-app support option. Let me know if you prefer a different way of sharing (in here, your beta slack etc.)

thabotswana commented 3 weeks ago

Another report in 8943787-zd-a8c

The Testflight details came through, which I've tried.

At the moment, I'm still not seeing a list of podcasts on my apple watch.

Update: can't upgrade beyond WatchOS 10.6.1

joashrajin commented 2 weeks ago

8997855-zd-a8c

I have a 5th generation watch.  It cannot run iOS11 and it limited to 10.6.1.  Do I have any options?

Shabba77 commented 1 week ago

Hi all, just confirming that the issue I'm having with Pocketcasts is that I am no longer able to see a list of 5 (or more/less) of downloaded podcast episodes on my apple watch. The downloads folder is empty, even if I have episode downloads. This only started happening a few weeks ago and none of the new updates have been able to resolve this just yet.

joashrajin commented 2 days ago

9069749-zd-a8c

Shabba77 commented 2 days ago

??? Sent from Shal's iPhone021 0230 6367On 22 Nov 2024, at 2:09 AM, Joash Rajin @.***> wrote: 9069749-zd-a8c

—Reply to this email directly, view it on GitHub, or unsubscribe.You are receiving this because you commented.Message ID: @.***>

jinnypark commented 1 day ago

The main issue is the I keep having my progress lost in podcasts and it will revert to an earlier spot in the podcast. I only use the watch app and the watch play source.

9069749-zen