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BIDMCDigitalPsychiatry / LAMP-platform

The LAMP Platform (issues and documentation).
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Audio Diary Upload Lag/Failure #830

Open ertjlane opened 2 weeks ago

ertjlane commented 2 weeks ago

Describe the bug We have had two participants report that the audio diaries are extremely delayed in their upload, and a separate set of participants that reported that they have failed to see the bugs upload entirely.

No upload: Samsung S21, software version 13

Delayed upload: iPhone 12, software version 17.4.1 iPhone SE, software version 16.4.1 iPhone X10, software version 16.6

ertjlane commented 1 week ago

As an update, we have had another participant report a significant delay in the audio diaries uploading, such that it did not initially appear to have been uploaded, except when the dashboard was checked again 12 hours later. Their information is here.

iPhone SE, software version 17.4.1

ZCOEngineer commented 1 week ago

Thanks for the update @ertjlane, we shall discuss this in our meeting with @kijote0 today.

ertjlane commented 1 week ago

Thanks @ZCOEngineer. If you could record any notes from that meeting here that would be great!

kijote0 commented 1 week ago

@ertjlane @ZCOEngineer Just recording what was discussed yesterday in our meeting and afterward over e-mail: since it was thought that this could be caused by an out-of-memory issue, we checked our memory usage on mongoDB, and we are currently only using 8.23 TB out of 64 TB, so it is unlikely that this is out-of-memory issue

ZCOEngineer commented 4 days ago

@ertjlane @kijote0 Team is checking this issue.