Add plantUML schema to better discuss the project using a metalanguage.
If you don't use plant UML, there is a plugin for Rider and for sure in VSCode.
Classification of different type of User to start stories from Model in place of describe situation everytime ( if you know more add to schema)
Members can be in multiple departments, probably we need a Model or a definition for escalation flow
TicketHistory add to start speaking about SourceEvent, I think is the best case to start using it.
Read and understand the schema and play with it to make it better OR propose another metalanguage/schema generator and will discuss together for the adoption.
Add plantUML schema to better discuss the project using a metalanguage. If you don't use plant UML, there is a plugin for Rider and for sure in VSCode.
Read and understand the schema and play with it to make it better OR propose another metalanguage/schema generator and will discuss together for the adoption.
Will produce this image : (http://www.plantuml.com/plantuml/uml/hLDTQrin37tFhn1zJw6lWOwE3hR2zfJikIYsxes9Fu8bhoib_ts9I6BVuEu3zkJew4GwEj9zOC4i9VZPR8TcYoF1TwRCy3O3C1wPDTOGO72PvJbY85W0ItPnLDnZ5wQ0phVGVdQf-haG2z1FeMWdFM8Iy6aSoOABYgoIe8SIjp6zA08VUNie24FAC5AaZ1vSF4G1nQMeZG0khRuIsh_hz8WHrWJEKXGtEBAmVWK4aon1oiT0HrBkKmJP47X2grfyUW6ikf3PiM0qf7BEMXuBImgKUtgcMfwuqV6Ekb3CvW29KDOk-xh5fU0mm5ir_1FjC4kWAATskg_-ShvHMAkipXR_-GwQkYhgMiYvs-BqGx66j6Y2SxdhGZTtjxTtDp2Vs_dyGwtpUrfDjCQjdDcIS6kTGcUrgmq16YdeWGM580rw2A8afTpVwoDE_9L1bjXajpjUwLNYtNa12gixnqlH69dT6CbE75CnXM5nKhlKK3CMXPvD9lquAb9snsUweFQ_tJFfiByubfHVJ_Gb_Y1RdS6UBugSbVwV6KqAQbuLUZquB3GM5oupQvNcAlpnAbH2FrUbTBFjslgCYRqmPSMMLMrLdIrGIvPA_WEfdQbFQKVha_eJzedJ_Und3nHj2VuN)