unable to get face image

[taufpate]

faceImage and fullDocumentFrontImage returns 'undefined'

im using "blinkid-cordova": "^5.12.0", ` scanMicroBlink(){

let p = new Promise((resolve,reject) =>{

  var blinkIdCombinedRecognizer = new cordova.plugins.BlinkID.BlinkIdCombinedRecognizer();
  blinkIdCombinedRecognizer.returnFullDocumentImage = true;
  blinkIdCombinedRecognizer.returnFaceImage = true;
  blinkIdCombinedRecognizer.skipUnsupportedBack = true;
  blinkIdCombinedRecognizer.allowUncertainFrontSideScan = true;
  var blinkidOverlaySettings = new cordova.plugins.BlinkID.BlinkIdOverlaySettings();

  // create RecognizerCollection from any number of recognizers that should perform recognition
  var recognizerCollection = new cordova.plugins.BlinkID.RecognizerCollection([blinkIdCombinedRecognizer /*, mrtdSuccessFrameGrabber */]);

  // package name/bundleID com.microblink.blinkid

  cordova.plugins.BlinkID.scanWithCamera(cancelled=>{
      if (!cancelled) {
        console.error(blinkIdCombinedRecognizer)
      }else{
        reject()
      }
  },err=>{
    console.log('error scaning license 2');
    alert(JSON.stringify(err))
    reject(err)
    //
  },blinkidOverlaySettings, recognizerCollection, this.microBlink_licenseKeys,)
});
return p;

} `

[taufpate]

here the return:

{ "resultState": 3, "additionalAddressInformation": "", "additionalNameInformation": "", "address": "xxxx, FL, 33025-0000", "age": 43, "backImageAnalysisResult": { "blurred": false, "documentImageColorStatus": 1, "documentImageMoireStatus": 1, "faceDetectionStatus": 1, "mrzDetectionStatus": 1, "barcodeDetectionStatus": 1 }, "backProcessingStatus": 1, "backVizResult": { "firstName": "", "lastName": "", "fullName": "", "additionalNameInformation": "", "localizedName": "", "address": "", "additionalAddressInformation": "", "placeOfBirth": "", "nationality": "", "race": "", "religion": "", "profession": "", "maritalStatus": "", "residentialStatus": "", "employer": "", "sex": "", "documentNumber": "", "personalIdNumber": "", "documentAdditionalNumber": "", "additionalPersonalIdNumber": "", "issuingAuthority": "", "driverLicenseDetailedInfo": { "restrictions": "", "endorsements": "", "vehicleClass": "", "conditions": "" }, "empty": true }, "barcodeResult": { "barcodeType": 12, "rawData": "xxxxxxx", "uncertain": false, "firstName": "GUSTAVO", "lastName": "CARDOZO MORALES", "fullName": "CARDOZO MORALES,GUSTAVO", "middleName": "", "additionalNameInformation": "", "address": "xxxx, FL, 33025-0000", "placeOfBirth": "", "nationality": "", "race": "", "religion": "", "profession": "", "maritalStatus": "", "residentialStatus": "", "employer": "", "sex": "MALE", "dateOfBirth": { "day": 7, "month": 3, "year": 1978 }, "dateOfIssue": { "day": 6, "month": 6, "year": 2016 }, "dateOfExpiry": { "day": 7, "month": 3, "year": 2024 }, "documentNumber": "xxxx", "personalIdNumber": "", "documentAdditionalNumber": "", "issuingAuthority": "", "street": "xxxx", "postalCode": "33025-0000", "city": "MIRAMAR", "jurisdiction": "FL", "driverLicenseDetailedInfo": { "restrictions": "NONE", "endorsements": "NONE", "vehicleClass": "E", "conditions": "" }, "extendedElements": { "empty": false, "values": [ "AAMVA", "1", "CARDOZO MORALES", "GUSTAVO", "CARDOZO MORALES,GUSTAVO", "03071978", "1", "", "", "MIRAMAR", "FL", "33025-0000", ", "67 in", "67", "170", "", "", "", "", "", "", "", "", "", "", "xxxx", "", "", "", "", "", "", "", "", "", "", "", "", "", "", "", "", "", "", "", "", "", "N", "", "", "x", "x", "0", "E", "NONE", "NONE", "x", "", "ZF", "", "Florida", "", "", "", "", "", "", "", "", "", "", "", "", "", "", "", "", "", "", "", "", "", "", "", "" ] }, "empty": false }, "classInfo": { "country": 83, "region": 14, "type": 3, "countryName": "UNITED STATES OF AMERICA", "isoNumericCountryCode": "840", "isoAlpha2CountryCode": "US", "isoAlpha3CountryCode": "USA", "empty": false }, "dateOfBirth": { "day": 7, "month": 3, "year": 1978 }, "dateOfExpiry": { "day": 7, "month": 3, "year": 2024 }, "dateOfExpiryPermanent": false, "dateOfIssue": { "day": 6, "month": 6, "year": 2016 }, "digitalSignature": "AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA==", "digitalSignatureVersion": 0, "documentAdditionalNumber": "", "documentDataMatch": 3, "documentNumber": "xxxx", "documentOptionalAdditionalNumber": "", "driverLicenseDetailedInfo": { "restrictions": "NONE", "endorsements": "NONE", "vehicleClass": "E", "conditions": "" }, "employer": "", "expired": false, "faceImage": undefined "firstName": "GUSTAVO", "frontImageAnalysisResult": { "blurred": false, "documentImageColorStatus": 1, "documentImageMoireStatus": 1, "faceDetectionStatus": 1, "mrzDetectionStatus": 1, "barcodeDetectionStatus": 1 }, "frontProcessingStatus": 1, "frontVizResult": { "firstName": "GUSTAVO", "lastName": "CARDOZO MORALES", "fullName": "", "additionalNameInformation": "", "localizedName": "", "address": "xxxx\nMIRAMAR, FL 33025-0000", "additionalAddressInformation": "", "placeOfBirth": "", "nationality": "", "race": "", "religion": "", "profession": "", "maritalStatus": "", "residentialStatus": "", "employer": "", "sex": "M", "dateOfBirth": { "day": 7, "month": 3, "year": 1978 }, "dateOfIssue": { "day": 6, "month": 6, "year": 2016 }, "dateOfExpiry": { "day": 7, "month": 3, "year": 2024 }, "documentNumber": "xxxx", "personalIdNumber": "", "documentAdditionalNumber": "", "additionalPersonalIdNumber": "", "issuingAuthority": "", "driverLicenseDetailedInfo": { "restrictions": "", "endorsements": "", "vehicleClass": "E", "conditions": "" }, "empty": false }, "fullName": "", "issuingAuthority": "", "lastName": "CARDOZO MORALES", "localizedName": "", "maritalStatus": "", "mrzResult": { "documentType": 1, "primaryId": "", "secondaryId": "", "issuer": "", "dateOfBirth": null, "documentNumber": "", "nationality": "", "gender": "", "documentCode": "", "dateOfExpiry": null, "opt1": "", "opt2": "", "alienNumber": "", "applicationReceiptNumber": "", "immigrantCaseNumber": "", "mrzText": "", "mrzParsed": false, "mrzVerified": false, "sanitizedOpt1": "", "sanitizedOpt2": "", "sanitizedNationality": "", "sanitizedIssuer": "", "sanitizedDocumentCode": "", "sanitizedDocumentNumber": "" }, "nationality": "", "personalIdNumber": "", "placeOfBirth": "", "processingStatus": 1, "profession": "", "race": "", "recognitionMode": 6, "religion": "", "residentialStatus": "", "scanningFirstSideDone": true, "sex": "MALE" }

[mparadina]

Hi @taufpate

Which documents are you scanning? Is the issue reproducible with every scan?

Also to ask, did you manage to reproduce this behaviour with the sample application?

Regards, Milan

[taufpate]

Which documents are you scanning? \US Drivers license

Is the issue reproducible with every scan? \Yes, in android and ios and with multiple docs

Also to ask, did you manage to reproduce this behaviour with the sample application? \No

[mparadina]

Hi @taufpate

Is it possible for you to contact us directly at support@microblink.com? I suspect that the reason why you're experiencing this behaviour could be because of the license key you're using in the project.

By contacting us directly, we can inspect the key and get a better view of the issue.

Regards, Milan