CDCgov / trusted-intermediary

Bringing together healthcare providers by reducing the connection burden.

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Understand ReportStream Incident Classification #1577

Open JohnNKing opened 2 weeks ago

JohnNKing commented 2 weeks ago

Backlog Task

Understand how ReportStream classifies production support issues, incidents, etc., so we can decide how/if we want to align with them and so we can communicate effectively with them.

Completion Criteria

[ ] Our incident process has been updated to better align with how ReportStream classifies production incidents or issues.

Tasks

Other Notes

Any other notes to help clarify this task for the team

jbiskie commented 2 weeks ago

Notes from chat with @brick-green and @GilmoreA6:

I only remember an incident being declared in the event that PHI was leaked otherwise everything was considered a production support issue
The only other times we declared incidents were when RS was down entirely and unable to process any messages