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DeskDirector / UserVoice

Feature request tracker
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Ticketless chat module greyed out instead of completely removed outside of business hours. #643

Closed Aycorn closed 2 years ago

Aycorn commented 2 years ago

With the release of Portal v3.26 the following improvement was put in place:

Improved office hours behaviour. Chat no longer allowed if out of office hours. This apply to pre-ticket chat or ticket chat.

From a user experience perspective, I think it would be good to have the module visible to the end user but greyed out. Maybe something like:

image

This supported by an on-hover message that "Chat is disabled outside of standard business hours" or an on-screen indication for when chat services are next available.

Nness commented 2 years ago

This has been adjusted. Option will always show but disabled based on out of business hours.