anmartinezd commented 4 years ago

Issue Description

Please fill in the following information to help us reproduce the issue:

What did you do?

I open the Dynamo Interface in Revit and I do not see the 3D Background preview, and the option in the View menu is not available

What did you expect to see?

the 3D Background andthe options to interact with it

What did you see instead?

only a 2D Grid

What packages or external references (if any) were used?

It's a clean reinstall of Revit 2020

Stack Trace

Dynamo log started 2020-06-20 18:13:46Z
2020-06-20 18:13:46Z : Python template set to default.
2020-06-20 18:13:48Z : Dynamo -- Build 2.3.0.5885
2020-06-20 18:13:48Z : Duplicate migration type registered for SunPathDirection
2020-06-20 18:13:49Z : Dynamo will use the package manager server at : https://www.dynamopackages.com
2020-06-20 18:13:49Z : DynamoPackageManager (id: FCABC211-D56B-4109-AF18-F434DFE48139) extension is added
2020-06-20 18:13:49Z : Backup files timer is started with an interval of 60000 milliseconds
2020-06-20 18:13:49Z : SYSTEM:Environment Path:C:\Program Files\Autodesk\Revit 2020\AddIns\SteelConnections;C:\Program Files\Autodesk\Revit 2020\en-US;C:\Program Files\Autodesk\Revit 2020;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Windows\System32\OpenSSH\;C:\Program Files\Microsoft SQL Server\120\Tools\Binn\;C:\Program Files\Common Files\Autodesk Shared\;C:\Users\Developer\AppData\Local\Microsoft\WindowsApps;;C:\Program Files\Autodesk\Revit 2020\AddIns\DynamoForRevit
2020-06-20 18:13:49Z : RENDER : Rendering Tier: 2
2020-06-20 18:13:49Z : RENDER : Pixel Shader 3 Supported: True
2020-06-20 18:13:49Z : RENDER : Pixel Shader 4 Supported: False
2020-06-20 18:13:49Z : RENDER : Software Effect Rendering Supported: True
2020-06-20 18:13:49Z : RENDER : Maximum hardware texture size: 16384,16384
2020-06-20 18:13:49Z : There was an error creating a background preview in Dynamo. This could be due to a lack of graphics resources on your machine. See the log for more information.
2020-06-20 18:13:49Z : Unable to find [sharpdx_direct3d11_effects_x64.dll] in the PATH
2020-06-20 18:13:49Z : RENDER : Rendering Tier: 2
2020-06-20 18:13:49Z : RENDER : Pixel Shader 3 Supported: True
2020-06-20 18:13:49Z : RENDER : Pixel Shader 4 Supported: False
2020-06-20 18:13:49Z : RENDER : Software Effect Rendering Supported: True
2020-06-20 18:13:49Z : RENDER : Maximum hardware texture size: 16384,16384
2020-06-20 18:13:50Z : RENDER : Rendering Tier: 2
2020-06-20 18:13:50Z : RENDER : Pixel Shader 3 Supported: True
2020-06-20 18:13:50Z : RENDER : Pixel Shader 4 Supported: False
2020-06-20 18:13:50Z : RENDER : Software Effect Rendering Supported: True
2020-06-20 18:13:50Z : RENDER : Maximum hardware texture size: 16384,16384
2020-06-20 18:13:50Z : DynamoManipulationExtension (id: 58B0496A-E3F8-43D9-86D2-94823D1D0F98) view extension is added
2020-06-20 18:13:50Z : LibraryUI (id: 85941358-5525-4FF4-8D61-6CA831F122AB) view extension is added
2020-06-20 18:13:50Z : NotificationsExtension (id: ef6cd025-514f-44cd-b6b1-69d9f5cce004) view extension is added
2020-06-20 18:13:50Z : PackageManagerViewExtension (id: 100f5ec3-fde7-4205-80a7-c968b3a5a27b) view extension is added
2020-06-20 18:13:50Z : Workspace Dependency ViewExtension (id: A6706BF5-11C2-458F-B7C8-B745A77EF7FD) view extension is added
2020-06-20 18:13:55Z : Welcome to Dynamo!
2020-06-20 18:13:55Z : 00:00:05.8394162 elapsed for loading Dynamo main window.
2020-06-20 18:13:56Z : Preparing to load the library resources.
2020-06-20 18:13:56Z : WPF Render Mode: SoftwareOnly
2020-06-20 18:14:00Z : Clearing workspace...
2020-06-20 18:14:49Z : Saving C:\Users\Developer\AppData\Roaming\Dynamo\Dynamo Revit\backup\backup.DYN ...
2020-06-20 18:14:49Z : Backup file is saved: C:\Users\Developer\AppData\Roaming\Dynamo\Dynamo Revit\backup\backup.DYN
2020-06-20 18:14:58Z : Clearing workspace...
2020-06-20 18:14:58Z : Workspace Dependency ViewExtension: Object reference not set to an instance of an object.
2020-06-20 18:14:58Z : DynamoPackageManager (id: FCABC211-D56B-4109-AF18-F434DFE48139) extension is removed
2020-06-20 18:14:58Z : Goodbye

OS: Microsoft Windows NT 10.0.19041.0 CLR: 4.0.30319.42000 Dynamo: 2.3.0.5885

github-actions[bot] commented 4 years ago

Thank you for submitting the issue to us. We are sorry to see you get stuck with your workflow. While waiting for our team member to respond, please feel free to browse our forum at https://forum.dynamobim.com/ for more Dynamo related information.

mjkkirschner commented 4 years ago

please install older dx from here: https://www.microsoft.com/en-us/download/details.aspx?id=8109 please reopen if this issue persists.

DynamoDS / Dynamo