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Esri / storymap-series

The Story Map Series lets you present a series of maps via tabs, numbered bullets, or a side accordion.
Apache License 2.0
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Crash on iOS / Apple devices when having multiple tabs with ArcGIS Server Map Service as basemap #36

Open sverkerEsriSE opened 7 years ago

sverkerEsriSE commented 7 years ago

We have encountered an issue where Map Series crashes with the following error in the browser:

Safari: "a problem occurred with this webpage so it was reloaded" This happens a few times and then it will display an error instead of the Map Series app.

Google Chrome "Aw snap! Something went wrong while displaying this web page".

So far, we have only tested on a few devices, but the only common pattern right now is that the devices where the crash occurs have FullHD (1920x1080) or higher resolution. Like iPad 3 or iPhone 6 plus.

Android seem to work fine, as well as any Desktop browser, including Safari on Mac OS X.

UPDATE: This has been logged as BUG-000105450: Using custom basemap causes the storymap series to not load and receive error if opened in Iphone devices with resolution 1920x1080 pixels and above. Workaround: NA

nikiyasimpson commented 7 years ago

Having the same issue. Following to see if there is a resolution