Expensify / App

Welcome to New Expensify: a complete re-imagination of financial collaboration, centered around chat. Help us build the next generation of Expensify by sharing feedback and contributing to the code.
https://new.expensify.com
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[$250] User is unable to go beyond the "Do you use any accounting software?" modal. #55739

Closed m-natarajan closed 2 weeks ago

m-natarajan commented 3 weeks ago

If you haven’t already, check out our contributing guidelines for onboarding and email contributors@expensify.com to request to join our Slack channel!


Version Number: Reproducible in staging?: Needs reproduction Reproducible in production?: Needs reproduction If this was caught on HybridApp, is this reproducible on New Expensify Standalone?: If this was caught during regression testing, add the test name, ID and link from TestRail: Email or phone of affected tester (no customers): Logs: https://stackoverflow.com/c/expensify/questions/4856 Expensify/Expensify Issue URL: Issue reported by: @flaviadefaria Slack conversation (hyperlinked to channel name): Convert

Action Performed:

  1. Sign up with new account
  2. Select "manage my expense" and in the accounting software modal select any option

    Expected Result:

    User is able to continue to next page

    Actual Result:

    Error appears and unable to get past the page

    Workaround:

    unknown

    Platforms:

    Which of our officially supported platforms is this issue occurring on?

    • [ ] Android: Standalone
    • [ ] Android: HybridApp
    • [ ] Android: mWeb Chrome
    • [ ] iOS: Standalone
    • [ ] iOS: HybridApp
    • [ ] iOS: mWeb Safari
    • [x] MacOS: Chrome / Safari
    • [ ] MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence

View all open jobs on GitHub

Upwork Automation - Do Not Edit
  • Upwork Job URL: https://www.upwork.com/jobs/~021885046298966353307
  • Upwork Job ID: 1885046298966353307
  • Last Price Increase: 2025-01-30
Issue OwnerCurrent Issue Owner: @eVoloshchak
MelvinBot commented 3 weeks ago

This has been labelled "Needs Reproduction". Follow the steps here: https://stackoverflowteams.com/c/expensify/questions/16989

melvin-bot[bot] commented 3 weeks ago

Triggered auto assignment to @zanyrenney (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

samranahm commented 3 weeks ago

Unable to reproduce:

https://github.com/user-attachments/assets/8e984ca2-3f7b-48c7-9445-23420175a58f

zanyrenney commented 2 weeks ago

Also cannot reproduce.

zanyrenney commented 2 weeks ago

@flaviadefaria is this still happening for you?

danielrvidal commented 2 weeks ago

I just saw another user run into it so took it to slack: https://expensify.slack.com/archives/C07HPDRELLD/p1738186990281429

zanyrenney commented 2 weeks ago

Thanks for flagging!

melvin-bot[bot] commented 2 weeks ago

Job added to Upwork: https://www.upwork.com/jobs/~021885046298966353307

melvin-bot[bot] commented 2 weeks ago

Triggered auto assignment to Contributor-plus team member for initial proposal review - @eVoloshchak (External)

zanyrenney commented 2 weeks ago

I can't reproduce but 2 reports seems solid to move ahead here.

mountiny commented 2 weeks ago

This is because the user has onboarded guide assigned, that lead to failure to create the policy in a first place and then the completeGuided setup just keeps failing

mountiny commented 2 weeks ago

Reassigned them different guide so this should be working.

Monil and Doza are working on fixing the bulk guide re-assignement which is causing these issues.