search

FormerLurker / Octolapse

Stabilized timelapses for Octoprint
GNU Affero General Public License v3.0
638 stars 99 forks source link

Error downloading rendered videos #934

Open jcleek opened 10 months ago

jcleek commented 10 months ago

If this is a feature request describe it here

_REPLACE_THISFEATURE_REQUEST_DESCRIPTION_GOES_HERE

Version of Octolapse

Octolapse Version: 0.4.5

Version of OctoPrint

OctoPrint Version: 1.9.3

When you ran into the problem, did you have diagnostic logging enabled?

Diagnostic Logging was Enabled: Yes (Log Everything)

What were you doing when the problem occurred

  1. Print file
  2. File Prints
  3. Go to the VIDEOS AND IMAGES page for OctoLapse
  4. Click the download link on a video

What should have happened?

The video should download

What happened instead?

Download icon changed to a red warning triangle. When I hover over that I see "An error occured while downloading your file. Click to retry. Error: 500 (Internal Server Error)"

Operating System running OctoPrint and Octolapse

OS Name: OctoPi Os Version: 1.0.0cam (build 2023.05.23.124648)

Printer model & used firmware incl. version

Printer Model: Prusa MK4 Printer Firmware Version: 5.1.2+13478

Browser and version of browser, operating system running browser

Browser: Brave, Chrome, Firefox, Edge, all updated with current versions. Browser OS: _REPLACE_THISBROWSER_OS_GOES_HERE

Link to the gcode file you were printing when the problem occurred

Link to Gcode File: https://getcis-my.sharepoint.com/:u:/p/jcleek/EcJfgEtjycJDruqchDZtS4QBlPteDodRhDx4JrT083vJ5w?e=dw6335

Link to settings.json

Link to settings.json with all passwords removed: https://getcis-my.sharepoint.com/:t:/p/jcleek/ESOIHfX6FltAiX5f3TWdS-sBPcFD-Yfdmb_r_sBlWZOMeg?e=tGv4jn

Link to plugin_octolapse.log

Link to plugin_octolapse.log: https://getcis-my.sharepoint.com/:u:/p/jcleek/ESPw9IczB75LmUnPmt_6--ABcEQUsI47yIx2gCTxobXPsA?e=bmAUsv

Link to octoprint.log

Link to octoprint.log: https://getcis-my.sharepoint.com/:u:/p/jcleek/ESqvcfvvBNJGrTdWdPIxtG0BDdA_QB6bGrtLx_HzLsIVsQ?e=aEFA2j

Link to contents of Javascript console in the browser

Link to javascript console output: _REPLACE_THISLINK_GOES_HERE

Screenshots and/or videos of the problem:

Screenshot/Video Links: https://getcis-my.sharepoint.com/:i:/p/jcleek/EZ8a90tH4ylDvCkLOZ7J7nUBvfaP6wD80OeO2v-x_WNEpw?e=NnUmGO

Please consider becoming a patron

If you like this project, please support my work by becoming a patron, and consider adding a 'star' to the repository. It takes a lot of time and effort to maintain the project and respond to issues. The cost of test prints, software, cameras, printer parts, etc. can quickly add up, so every bit helps.

You can find various videos and tutorials by subscribing to my Youtube channel. You can also follow me on Twitter.

jcleek commented 10 months ago

I continue to troubleshoot and using a second SD card I started over. A brand new install of Octoprint with only Octolapse installed and I get the exact same behavior. Using the new camera stack image from the Raspberry Pi imager I cannot get your plugin to render a timelapse.

jcleek commented 10 months ago

I have been able to see a timelapse preview and it plays in the window, but I have no ability to download a file. Preview

jcleek commented 10 months ago

I took a photo of the message that comes up when I hover over the red warning. I have tried from multiple browsers on several Windows computers, all with the exact same behavior. IMG_1547

gatonero commented 8 months ago

I guess it's the "&" in the file name. I have had similar problems with "#". After removing it no more trouble.