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IGCIT / Intel-GPU-Community-Issue-Tracker-IGCIT

IGCIT is a Community-driven issue tracker for Intel GPUs.
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Resident Evil VII - Biohazard [Gold Edition] [STEAM] Fatal Application Crash #129

Closed shinra358 closed 2 years ago

shinra358 commented 2 years ago

Checklist [README]

Game / Application [Required]

re7.exe

Game Platform [Required]

Other game platform

No response

Processor / Processor Number [Required]

i7-1195g7

GPU Driver Version [Required]

Rendering API [Required]

Windows Build Number [Required]

Other Windows build number

No response

Intel System Support Utility report

Report Date: Saturday, 09 April 2022 Report Time [hh:mm:ss]: 05:49:01 PM Operating System: Microsoft Windows 10 Home 10.0.19044 IGCC Version: 1.100.3407.0 Language: en-US Physical Memory: 15.78 GB Current Resolution: 1280x720

Processor: 11th Gen Intel(R) Core(TM) i7-1195G7 @ 2.90GHz Processor Speed: 2918 MHz GFX Driver Name: Intel® Iris® Xᵉ Graphics Shader Version: 5.1 OpenCL* Version: 3.0

Active Displays: 2

Display Name: Optoma 1080P Display Type: Digital Serial Number: Q7G9AAAAAC
DDC2 Protocol: Supported Gamma: 2.2 Connector Type: DisplayPort

Maximum Image Size Horizontal - 0 inches Vertical - 0 inches

Supported Modes 640 x 480 (60p Hz) 640 x 480 (67p Hz) 640 x 480 (72p Hz) 640 x 480 (75p Hz) 720 x 400 (70p Hz) 720 x 480 (60p Hz) 720 x 480 (60i Hz) 720 x 576 (50p Hz) 720 x 576 (50i Hz) 800 x 600 (56p Hz) 800 x 600 (60p Hz) 800 x 600 (72p Hz) 800 x 600 (75p Hz) 832 x 624 (75p Hz) 1024 x 768 (60p Hz) 1024 x 768 (70p Hz) 1024 x 768 (75p Hz) 1024 x 768 (120p Hz) 1152 x 870 (75p Hz) 1280 x 720 (50p Hz) 1280 x 720 (60p Hz) 1280 x 720 (120p Hz) 1280 x 800 (60p Hz) 1280 x 1024 (60p Hz) 1280 x 1024 (75p Hz) 1366 x 768 (60p Hz) 1400 x 1050 (60p Hz) 1440 x 900 (60p Hz) 1600 x 1200 (60p Hz) 1920 x 1080 (24p Hz) 1920 x 1080 (30p Hz) 1920 x 1080 (50i Hz) 1920 x 1080 (50p Hz) 1920 x 1080 (60p Hz) 1920 x 1080 (60i Hz)

Power Management Support

Raw EDID: 00 FF FF FF FF FF FF 00 3E 8D 0A 7A 03 03 00 00 1D 1E 01 03 80 00 00 78 0A 94 FF A0 5C 55 8A 24 16 50 5E BF EF 80 81 C0 81 00 81 80 90 40 A9 40 95 00 81 FC 61 7C 02 3A 80 18 71 38 2D 40 58 2C 45 00 00 00 00 00 00 1E 00 00 00 FF 00 51 37 47 39 41 41 41 41 41 43 0A 20 20 00 00 00 FC 00 4F 70 74 6F 6D 61 20 31 30 38 30 50 0A 00 00 00 FD 00 18 79 0F 66 11 00 0A 20 20 20 20 20 20 01 49

02 03 25 F2 4D 01 03 04 05 07 90 12 13 14 16 9F 20 22 23 09 07 01 83 09 00 00 6A 03 0C 00 10 00 38 28 20 80 00 02 3A 80 18 71 38 2D 40 58 2C 45 00 00 00 00 00 00 1E 66 21 56 AA 51 00 1E 30 46 8F 33 00 00 00 00 00 00 1E 01 1D 00 72 51 D0 1E 20 6E 28 55 00 00 00 00 00 00 1E 01 1D 80 D0 72 1C 16 20 10 2C 25 80 00 00 00 00 00 9E 8C 0A D0 8A 20 E0 2D 10 10 3E 96 00 00 00 00 00 00 18 8B

Display Name: Built-In Display Display Type: Digital Serial Number: - DDC2 Protocol: Supported Gamma: 2.2 Connector Type: Built-In Display

Maximum Image Size Horizontal - 2.76 inches Vertical - 4.72 inches

Supported Modes 720 x 1280 (60p Hz)

Power Management Support Active Off Mode Supported

Raw EDID: 00 FF FF FF FF FF FF 00 36 7F 01 00 01 00 00 00 00 0C 01 03 A5 07 0C 78 2F 00 00 A0 57 49 9B 26 10 48 4F 00 00 00 01 01 01 01 01 01 01 01 01 01 01 01 01 01 01 01 D4 19 D0 78 20 00 20 50 28 10 82 00 00 00 00 00 00 18 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 91

Description and steps to reproduce [Required]

start game

Game graphic quality [Required]

Game resolution [Required]

any

Game VSync [Required]

Off

Game display mode [Required]

Detailed game settings [Required]

any

Device / Platform name

GPD Win 3

Crash dumps [Required]

na

Save game

No response

Game custom logs

No response

shinra358 commented 2 years ago

When I turn pagefile on, now I get this issue: create compute shader failed the parameter is incorrect.

IntelSupport-Rozilah commented 2 years ago

Hi @shinra358, We tested this issue and we are unable to reproduce it. There is a new graphics driver version 30.0.101.1960. Can you please re-test the issue with the latest graphics driver and let us know the results. If you are still observing the issue on this latest driver, our advice would be for you to contact your device manufacturer support, since the issue seems to be specific to your device.

IntelSupport-Rozilah commented 2 years ago

Hi @shinra358, Just for follow-up, did you test with the latest driver version 30.0.101.1960 for this issue?. if it is working then will consider to close the issue.

shinra358 commented 2 years ago

re7

yep, still there.

https://steamcommunity.com/app/418370/discussions/0/152391995420651168/?l=czech&ctp=4 this user has same issue on intel.

IntelSupport-Rozilah commented 2 years ago

hi @shinra358, it is the issue observed on the external monitor as well?

shinra358 commented 2 years ago

If i start the exe on the 2nd monitor, it still shows up on the 1st monitor and the set as primary monitor option is greyed out so I cant make the external monitor the primary one. If I quickly drag the loading window to the external, the error still shows up. I'm going to see if there is a new version now or not

IntelSupport-Rozilah commented 2 years ago

hi @shinra358, there is new DCH Drivers version of 30.0.101.1994 to try.

shinra358 commented 2 years ago

have those installed already. Manufacturer had a bypass fix to be able to play this game: https://twitter.com/softwincn/status/1310109589963038721 Works now