Felipe-Intel
commented
4 days ago Hello @alexander-laiman we recently posted driver 31.0.101.5592 Could you please try this driver? Also, I wanted to ask you to try with your monitor connected directly to the Arc Card, and also please share the details of the monitor and the AVR.
Checklist [README]
Application [Required]
Windows
Processor / Processor Number [Required]
4790k
Graphic Card [Required]
ASRock A770 16GB
GPU Driver Version [Required]
31.0.101.5590
Other GPU Driver version
No response
Rendering API [Required]
Windows Build Number [Required]
Other Windows build number
No response
Intel System Support Utility report
respot.txt
Description and steps to reproduce [Required]
Using any of the recent drivers on this card, with the card connected via hdmi to a display, produces incorrect black levels. User with similar issue here: https://www.reddit.com/r/IntelArc/comments/1cwoqv6/colors_washed_out_on_secondary_monitor/ I tried all the intel graphics center type apps but I have no options to change the RGB range of the output, forcing me to instead set my display to limited thus reducing the effective image quality.
Please note this is not due to the HDMI connection, as when the driver is uninstalled and forced to fallback on windows, the black levels and colours are all displayed correctly. Also, older drivers did not have this issue as detailed in the above reddit post. Please fix!
In my particular case I have an AVR between the pc and the display, so im not sure if the card is trying to set level based on what it thinks the display might support, but the AVR can support up to 4k HDR so either way the driver is having issues.
Device / Platform
ASRock A770 16GB GPU
Crash dumps [Required, if applicable]
No response
Application / Windows logs
No response