Open slinkydeveloper opened 10 years ago
Hi,
We have some reflection about a support area in mabl. We want to keep the issues section for execution bugs (retreived using ACRA) which are criticals for user experience. And we want to create a support section, something like userecho, but more simple, where user can post bug, enhancement or asking for help.
We consider MABL as a tool for production time (bugs, support, publication and sales). For the developpment/test of our apps we use redmine which is more complete. We previously used thebuggenie, which is fine too.
The thing is, there are many powerful issues manager and we do not want to develop a new one for the moment.
But we are still in reflection time, and any ideas are welcome !
If you want to do that, and you need an help for the java side, I can help you without problems. You can do a simple system like http://www.useresponse.com/ . The user can add some ideas for improvements and bugs. I think it's enough.
If you want to create a complete bug/issues tracking system for Android application you can create a small section when users can create a bug and other people, including admin, can support. Like bugzilla or GitHub (the feature we're using now). And the developer can include a small section in its app when an application user can add a bug (Java client)