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Azure Communications Email, Blocked and Bounced feature #107630

Closed PwnzorBot4000 closed 1 year ago

PwnzorBot4000 commented 1 year ago

Hello, In the linked page, in the 'Key Features' section, in the 'Engagement Tracking' bullet, it is stated that tracking is able to report Bounced and Blocked emails. However, in other documentation pages e.g. https://learn.microsoft.com/en-us/azure/event-grid/communication-services-email-events it is stated that the only results engagement report yields is 'opened' and 'clicked'. What is true here? Is Bounced and Blocked a planned feature for the future, perhaps? If yes, when is it estimated to be complete? (Is it possible to forward the request to the related team to know more specifically?) If not, is there another piece of documentation we have missed?

We have started implementing our email service with Azure Communication Services, based on the key features of this page, given that Bounced and Blocked detection is an important feature to our case. In any case, if these features are not available right now, please update the page with a footnote reflecting that.

Thanasis Papoutsidakis Software Developer, Programize LLC On account of Topicx Customer Experience Systems Ltd.

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YashikaTyagii commented 1 year ago

@PwnzorBot4000 Thanks for your feedback! We will investigate and update as appropriate.

bashan-git commented 1 year ago

Hi you can detect bounce status leveraging events https://learn.microsoft.com/en-us/azure/event-grid/communication-services-email-events we will be adding the same to the Email Insights as well.

Bernice4Winners commented 1 year ago

please-close

Hrithikwmp commented 5 months ago

do azure communication services have bounce email alert features exists or not

Hrithikwmp commented 4 months ago

can someone please provide the answer to the my above question

bashan-git commented 4 months ago

can someone please provide the answer to the my above question

https://learn.microsoft.com/en-us/azure/event-grid/communication-services-email-events