search

ModdedMinecraft / MMCTickets

MMCTickets
5 stars 3 forks source link

Suggestion: Productivity Tracker / Report #4

Open ghost opened 7 years ago

ghost commented 7 years ago

First off. Plugin is excellent! I love it in its simplicity.

Could I be provided with a productivity tracker?

I would love to be able to do /ticket productivity and I would get something along the lines of:

-------- Productivity Report  Dashboard -----------
Jsnbrown1989 --Claimed: 6 | Unclaimed: 0 | Assigned: 2 | Closed: 4 | 
Rocker113 ----Claimed: 16 | Unclaimed: 1 | Assigned: 0 | Closed: 10 | 
FluffySweatpants-Claimed: 50 | Unclaimed: 2 | Assigned: 0 | Closed: 0 | 
------------------------- « » -------------------------

Claimed, closed and assigned could have different colors. Assigned could appear whether or not the user has the permission mmctickets.staff, just to keep things simple but the list of users listed would be whoever has either made a change (assign, closed, or claimed) to a ticket

I could then also do /ticket productivity and it show me something like this: 

---------------- Jsnbrown1989's Productivity Report ----------------
Claimed: 6 Items | 8% of total claimed tickets | 
Unclaimed: 0 Items | 0 % of user's tickets 
Assigned: 2 Items | Most Commonly To: Rocker113
Closed: 4 Tickets | Ticket's Average Age: 24 hrs.
------------------------- « » -------------------------

It would be even nicer to be able to hover over the staff person's name and be able to either click on it to get the individual productivity report or have it display the bits in a hover message.

This would be just to make sure one staff member isnt handling all the tickets and the rest are just sitting on their hands.

leelawd commented 7 years ago

This is something iv been thinking on for a while, Just was unsure on how to really convey the information. But this seems to be a clear and direct way to do it without being overwhelmed.

I don't have as much time as I used to atm to work on these but I will do this in all of the spare time i have, Really need to get this type of information for my own servers too.

NightshadePixelmon commented 5 years ago

This is Jsnbrown1989 btw.

I am so excited to see new releases for this plugin and wanted to ping you about this again.

Thank you so much for all you do!