Adding new device - Device does not exist/ code incorrect

KevinWassermann94 commented 3 years ago

Describe the bug When adding a device the error "the device does not exist or code is incorrect" comes up. When scanning for the QR code it says the QR code is invalid.

To Reproduce Steps to reproduce the behavior:

Go to claim device
Enter the details manually or use the QR code scan
Click on add

Expected behavior The device should be added to the dashboard

Screenshots Sending them privately in Slack

Smartphone (please complete the following information):

Device: Google Pixel 1
OS: Android 9
Browser Chrome
Version Newest

vpetersson commented 3 years ago

@KevinWassermann94 This is most likely due to the device came with the first gen QR code. We pushed a fix for this today. Could you ask them to try again?

KevinWassermann94 commented 3 years ago

Customer just confirmed that it is fixed

hellfire-b commented 2 years ago

@KevinWassermann94 Hello, I'm still getting this error on dashboard.nebra.com

NebraLtd / dashboard-issues

Adding new device - Device does not exist/ code incorrect #17