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NeonGeckoCom / skill-support_helper

Support Helper skill
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[BUG] beta 7_19b50 errored when trying to email support ticket package #83

Closed Olzeke51 closed 2 months ago

Olzeke51 commented 2 months ago

Description

after requesting a 'support ticket', answered 'yes', gave neon 'testing wakeword' neon replied it had an 'error and couldn't send the email'

Steps to Reproduce

No response

Relevant Code

No response

Other Notes

went to the /tmp directory, SCP'd files , archived the package files on another linux computer: failed_to_send_support.tar.gz

NeonDaniel commented 2 months ago

Could you grab the last bit of ~/logs/skills.log since about 16:48:24 when the logs you shared ended? You could also ask to create another support ticket which would include that bit of logs

Olzeke51 commented 2 months ago

already moved on , but found this in the archived skill log:

2024-07-23 16:48:24.113 - skills - neon_utils.skills.neon_skill:_wait_response:794 - DEBUG - Returning validated response
2024-07-23 16:48:24.145 - skills - skill_support_helper:_get_log_files:213 - INFO - Found log files: ['/home/neon/.local/state/neon/voice.log', '/home/neon/.local/state/neon/audio.log', '/home/neon/.local/state/neon/enclosure.log', '/home/neon/.local/state/neon/skills.log', '/home/neon/.local/state/neon/neon-utils.log', '/home/neon/.local/state/neon/admin.log', '/home/neon/.local/state/neon/gui.log', '/home/neon/.local/state/neon/bus.log']
2024-07-23 16:48:24.607 - skills - skill_support_helper:_parse_attachments:139 - DEBUG - /tmp/tmp7kflezwi/voice.log is 0.049180030822753906 MiB
2024-07-23 16:48:24.609 - skills - skill_support_helper:_parse_attachments:139 - DEBUG - /tmp/tmp7kflezwi/audio.log is 0.03877735137939453 MiB
2024-07-23 16:48:24.612 - skills - skill_support_helper:_parse_attachments:139 - DEBUG - /tmp/tmp7kflezwi/enclosure.log is 0.1322498321533203 MiB
2024-07-23 16:48:24.616 - skills - skill_support_helper:_parse_attachments:139 - DEBUG - /tmp/tmp7kflezwi/skills.log is 0.2447195053100586 MiB
2024-07-23 16:48:24.632 - skills - skill_support_helper:_parse_attachments:139 - DEBUG - /tmp/tmp7kflezwi/neon-utils.log is 0.0001239776611328125 MiB
2024-07-23 16:48:24.643 - skills - skill_support_helper:_parse_attachments:139 - DEBUG - /tmp/tmp7kflezwi/admin.log is 0.0023860931396484375 MiB
2024-07-23 16:48:24.677 - skills - skill_support_helper:_parse_attachments:139 - DEBUG - /tmp/tmp7kflezwi/gui.log is 0.022569656372070312 MiB
2024-07-23 16:48:24.714 - skills - skill_support_helper:_parse_attachments:132 - INFO - /tmp/tmp7kflezwi/bus.log is >1MB, truncating
2024-07-23 16:48:24.759 - skills - skill_support_helper:_parse_attachments:139 - DEBUG - /tmp/tmp7kflezwi/bus.log is 0.9533176422119141 MiB
2024-07-23 16:48:24.839 - skills - skill_support_helper:_parse_attachments:139 - DEBUG - /tmp/tmp7kflezwi/build_info.json is 0.0006618499755859375 MiB
2024-07-23 16:48:24.848 - skills - skill_support_helper:_parse_attachments:139 - DEBUG - /tmp/tmp7kflezwi/python_packages.txt is 0.013691902160644531 MiB
2024-07-23 16:48:24.863 - skills - skill_support_helper:_parse_attachments:139 - DEBUG - /tmp/tmp7kflezwi/core_config.txt is 0.008401870727539062 MiB
2024-07-23 16:48:24.881 - skills - skill_support_helper:_parse_attachments:139 - DEBUG - /tmp/tmp7kflezwi/diagnostics.txt is 0.006930351257324219 MiB
2024-07-23 16:48:24.926 - skills - neon_utils.skills.neon_skill:send_email:380 - INFO - Send email via Neon Server
2024-07-23 16:48:27.291 - skills - neon_utils.skills.neon_skill:send_email:389 - ERROR - Error response 503: {"detail":"Email service disabled"}
2024-07-23 16:48:27.305 - skills - skill_support_helper:handle_contact_support:105 - ERROR - Email failed to send, retry without attachments
2024-07-23 16:48:27.398 - skills - neon_utils.skills.neon_skill:send_email:380 - INFO - Send email via Neon Server
2024-07-23 16:48:27.834 - skills - neon_utils.skills.neon_skill:send_email:389 - ERROR - Error response 503: {"detail":"Email service disabled"}
2024-07-23 16:48:27.837 - skills - skill_support_helper:handle_contact_support:113 - ERROR - Email Failed to send!
NeonDaniel commented 2 months ago

Hmm, I should have hit this same error on my test device because I see the email service was misconfigured in our backend. This should be resolved now

Olzeke51 commented 2 months ago

at EDT 21:22 , I was able to send an support/troubleshooting package without any apparent issue