We are having a problem with the content of the email notifications. The notifications are sent correctly every time an edit, status change or comment happens for a ticket. The problem is, even tho the activity log inside the application for each ticket shows the correct date AND time for each event, the activity log included in each email notification does not. It shows the events in the correct order and the correct date, but the time is wrong, all of them show "12:00 AM" as shown in the pic. Any idea why this is happening? Thanks in advance!
Hi,
We are having a problem with the content of the email notifications. The notifications are sent correctly every time an edit, status change or comment happens for a ticket. The problem is, even tho the activity log inside the application for each ticket shows the correct date AND time for each event, the activity log included in each email notification does not. It shows the events in the correct order and the correct date, but the time is wrong, all of them show "12:00 AM" as shown in the pic. Any idea why this is happening? Thanks in advance!