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OCA / helpdesk

Odoo modules for managing a HelpDesk system
GNU Affero General Public License v3.0
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comment on close and shift schedule #654

Open noobhack91 opened 2 weeks ago

noobhack91 commented 2 weeks ago

I am using odoo OCA helpdesk version 16.

  1. I have multiple engineers for the helpdesk who provide support to users. I want to add shift scheduling for that when admin assign ticket to engineer their availability and free/booked slots should be visible to admin.

  2. I want to add comment mandatory while closing or reopen the ticket.

I want to add this two features if anyone can guide me. I will publish the branch to OCA helpdesk v16. Please guide me