Open itdkr opened 2 months ago
Hello @itdkr Are you using the default Onlyoffice SMTP server with notify.onlyoffice.info? Is port 25 open for the server?
Hello @Carazyda with Onlyoffice SMTP and my own SMTP Server i get the SMTP Testmail. But i would like to change my password i don´t get any e-mail. Now i have configured my own SMTP Server. On the Firewall i see the connection between Onlyoffice and SMTP Server. With Port 465 & 587 both are working if i send a testmail.
What about port 25? Also please check svcNotiify.log for errors.
Hello @Carazyda,
Port 25 should be work. But i have configured Port 587. I only get the Testmail with Port 587. Do I need port 25? Cause i didn´t see any traffic. If i reset my password i can see the connection to the SMTP Server with Port 587 but i don´t get any e-mail.
For testing I have installed Onlyoffice Workspace on Windows Server and everything seems to be fine. I can get the mail for password reset via Port 25 and Onlyoffice SMTP and via 587 own SMTP Server:
The Windows Server are in the same network with the same Firewall Rules like the Ubuntu Server.
Regards Kevin
svcNotify.log Ubuntu Server:
2024-04-09 14:12:01,968 ERROR [166] ASC.Notify - Tenant: 1, To: xxx@xx.de - System.IO.IOException: Operation on non-blocking socket would block ---> System.Net.Sockets.SocketException: Operation on non-blocking socket would block
at System.Net.Sockets.Socket.Receive (System.Byte[] buffer, System.Int32 offset, System.Int32 size, System.Net.Sockets.SocketFlags socketFlags) [0x00016] in <88f564ea69dd4dc8ba9bf979e48d5996>:0
at MailKit.Net.NetworkStream.Read (System.Byte[] buffer, System.Int32 offset, System.Int32 count) [0x00006] in
Does this error occur on notify.onlyoffice.info or on your smtp server? Or both?
Operation on non-blocking socket would block
Also check the port usage on your Ubuntu server using netstat
.
Hello @Carazyda,
this error occur with onlyoffice smtp and my own smtp.... What i didn´t unterstand why does the SMTP Testmail work with both SMTP Server?! But E-Mail with Password reset doesn´t arrive.
I have a Firewall and can see traffic via Port 25 Onlyoffice SMTP and Port 587 if i configure my own SMTP Server.
Here are netstat screenshot:
Can you try to disable your firewall and try again to send "reset password"?
Hello everyone,
i have a issue with SMTP and Onlyoffice Workspace Server. If i create a new user i don´t get any E-Mail with the new users mail address. If i would like to change my password i don´t get any E-Mail to change them. SMTP seems to be fine cause i get the testmail from onlyoffice Server.
I have installed Onlyoffice with deb/rpm package and for testing with a docker container but same result.
How can i fix this issue?
Regards Kevin