Please describe the issue.
Even though the application has logging enabled on the backend level, it does not fully track and trace the interactions that end users conduct with the frontend since there is an additional layer. It may be hard to identify which portion is at fault, and it requires extensive troubleshooting.
How is this issue actionable?
Upon further research, there is a functionality called session replay that can provide us with real insights and understand the reported issues as it records every button press and action taken by a specific end user. This will allow easier troubleshooting, which will save a lot of time down the road when the complexity of the code base grows. In combination with the use of heatmaps, the user experience can be further improved with the implementation of A/B testing.
Please describe the issue. Even though the application has logging enabled on the backend level, it does not fully track and trace the interactions that end users conduct with the frontend since there is an additional layer. It may be hard to identify which portion is at fault, and it requires extensive troubleshooting.
How is this issue actionable? Upon further research, there is a functionality called session replay that can provide us with real insights and understand the reported issues as it records every button press and action taken by a specific end user. This will allow easier troubleshooting, which will save a lot of time down the road when the complexity of the code base grows. In combination with the use of heatmaps, the user experience can be further improved with the implementation of A/B testing.
Additional context https://www.fullstory.com/platform/session-replay/ https://www.fullstory.com/platform/heatmaps/