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OfficeDev / microsoft-teams-emergency-operations-center

The Microsoft Teams Emergency Operations Center (TEOC) solution template leverages the power of the Microsoft 365 platform to centralize incident response, information sharing and field communications using powerful services like Microsoft Lists, SharePoint and more.
MIT License
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Updated, but have same issue as before #106

Closed PGSEOC closed 1 year ago

PGSEOC commented 1 year ago

Once we create an incident, it just spins for a long duration and its hit or miss if the incident sticks. Once they do stick, meaning we have incidents showing up on our dashboard, they cannot be edited or adjusted in any way. When you click the edit icon next to the incident, it just spins constantly with nothing opening.

v-prigunasek commented 1 year ago

Hi @PGSEOC,

Thanks for reaching out. Can you please confirm this setting from your tenant? (SharePoint Admin Center --> Settings --> Site creation-->Create teams site under)

Could you please share me the following details for further troubleshooting on this issue?

  1. Replicate the issue in browser version of teams by creating new incident and share me the console logs and network trace.
  2. Screenshot of the TEOC dashboard.
  3. Screenshot of the site contents page from the TEOC SharePoint site.
PGSEOC commented 1 year ago

See below screenshots. Can I get some guidance on completing #1? Thanks!

Thanks,

Kelly Knigge, MA, EMT, FPEM Manager, Emergency Management Peoples Gas System O: 813.228.4425 C: 813.449.3256 @.**@.>

@.***

@.***

From: v-prigunasek @.> Sent: Monday, June 12, 2023 12:52 AM To: OfficeDev/microsoft-teams-emergency-operations-center @.> Cc: Knigge, Kelly-John W. @.>; Mention @.> Subject: Re: [OfficeDev/microsoft-teams-emergency-operations-center] Updated, but have same issue as before (Issue #106)

CAUTION - External Email ** Don’t be quick to click! We're counting on you! This email is from an external sender! Don't click links or open attachments from unknown sources. To report a suspicious email, click the Forward to Phishing button within Outlook for analysis by our cyber security team. If the button is unavailable, forward the email as an attachment to @*.**@*.*> ***

Hi @PGSEOChttps://urldefense.com/v3/__https:/github.com/PGSEOC__;!!B7pEFg!mnrYN_XdOxe-BzeO39p9C9uj3tJ9s_Iz3VxXEgJ91tyGJ9yRr8mDoh1qFRE_9zpB366Qf9EZr5UznH8juMV7T3QaD7ug$,

Thanks for reaching out. Can you please confirm this setting from your tenant? (SharePoint Admin Center --> Settings --> Site creation-->Create teams site under)

Could you please share me the following details for further troubleshooting on this issue?

  1. Replicate the issue in browser version of teams by creating new incident and share me the console logs and network trace.

  2. Screenshot of the TEOC dashboard. @.***

  3. Screenshot of the site contents page form the TEOC SharePoint site. @.***

— Reply to this email directly, view it on GitHubhttps://urldefense.com/v3/__https:/github.com/OfficeDev/microsoft-teams-emergency-operations-center/issues/106*issuecomment-1586573332__;Iw!!B7pEFg!mnrYN_XdOxe-BzeO39p9C9uj3tJ9s_Iz3VxXEgJ91tyGJ9yRr8mDoh1qFRE_9zpB366Qf9EZr5UznH8juMV7T0T8pHCL$, or unsubscribehttps://urldefense.com/v3/__https:/github.com/notifications/unsubscribe-auth/BAIDDOMVQOOXEOCSLT7P3ATXK2N7LANCNFSM6AAAAAAZA2BA5Q__;!!B7pEFg!mnrYN_XdOxe-BzeO39p9C9uj3tJ9s_Iz3VxXEgJ91tyGJ9yRr8mDoh1qFRE_9zpB366Qf9EZr5UznH8juMV7T1i9s_kx$. You are receiving this because you were mentioned.Message ID: @.**@.>>

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PGSEOC commented 1 year ago

1 below (If I did it right).

Thanks,

Kelly Knigge, MA, EMT, FPEM Manager, Emergency Management Peoples Gas System O: 813.228.4425 C: 813.449.3256 @.**@.>

@.***

@.***

From: v-prigunasek @.> Sent: Monday, June 12, 2023 12:52 AM To: OfficeDev/microsoft-teams-emergency-operations-center @.> Cc: Knigge, Kelly-John W. @.>; Mention @.> Subject: Re: [OfficeDev/microsoft-teams-emergency-operations-center] Updated, but have same issue as before (Issue #106)

CAUTION - External Email ** Don’t be quick to click! We're counting on you! This email is from an external sender! Don't click links or open attachments from unknown sources. To report a suspicious email, click the Forward to Phishing button within Outlook for analysis by our cyber security team. If the button is unavailable, forward the email as an attachment to @*.**@*.*> ***

Hi @PGSEOChttps://urldefense.com/v3/__https:/github.com/PGSEOC__;!!B7pEFg!mnrYN_XdOxe-BzeO39p9C9uj3tJ9s_Iz3VxXEgJ91tyGJ9yRr8mDoh1qFRE_9zpB366Qf9EZr5UznH8juMV7T3QaD7ug$,

Thanks for reaching out. Can you please confirm this setting from your tenant? (SharePoint Admin Center --> Settings --> Site creation-->Create teams site under)

Could you please share me the following details for further troubleshooting on this issue?

  1. Replicate the issue in browser version of teams by creating new incident and share me the console logs and network trace. @. @.

  2. Screenshot of the TEOC dashboard.

  3. Screenshot of the site contents page form the TEOC SharePoint site.

— Reply to this email directly, view it on GitHubhttps://urldefense.com/v3/__https:/github.com/OfficeDev/microsoft-teams-emergency-operations-center/issues/106*issuecomment-1586573332__;Iw!!B7pEFg!mnrYN_XdOxe-BzeO39p9C9uj3tJ9s_Iz3VxXEgJ91tyGJ9yRr8mDoh1qFRE_9zpB366Qf9EZr5UznH8juMV7T0T8pHCL$, or unsubscribehttps://urldefense.com/v3/__https:/github.com/notifications/unsubscribe-auth/BAIDDOMVQOOXEOCSLT7P3ATXK2N7LANCNFSM6AAAAAAZA2BA5Q__;!!B7pEFg!mnrYN_XdOxe-BzeO39p9C9uj3tJ9s_Iz3VxXEgJ91tyGJ9yRr8mDoh1qFRE_9zpB366Qf9EZr5UznH8juMV7T1i9s_kx$. You are receiving this because you were mentioned.Message ID: @.**@.>>

NOTICE: This email is intended only for the individual(s) to whom it is addressed and may contain confidential information. If you have received this email by mistake, please notify the sender immediately, delete this email from your system and do not copy or disclose it to anyone else. Although we take precautions to protect against viruses, we advise you to take your own precautions to protect against viruses as we accept no liability for any which remain.

v-prigunasek commented 1 year ago

Hi @PGSEOC ,

I haven't received any attachments or screenshots as you replied via email. Could you please respond to this issue with those details here in GitHub repo? Thanks!

PGSEOC commented 1 year ago

I put screenshots on there… If this isn’t working, can we please schedule a meeting so the correct players can be on the call to get this fixed?

Thanks,

Kelly Knigge, MA, EMT, FPEM Manager, Emergency Management Peoples Gas System O: 813.228.4425 C: 813.449.3256 @.**@.>

@.***

@.***

From: v-prigunasek @.> Sent: Monday, June 12, 2023 10:40 PM To: OfficeDev/microsoft-teams-emergency-operations-center @.> Cc: Knigge, Kelly-John W. @.>; Mention @.> Subject: Re: [OfficeDev/microsoft-teams-emergency-operations-center] Updated, but have same issue as before (Issue #106)

CAUTION - External Email ** Don’t be quick to click! We're counting on you! This email is from an external sender! Don't click links or open attachments from unknown sources. To report a suspicious email, click the Forward to Phishing button within Outlook for analysis by our cyber security team. If the button is unavailable, forward the email as an attachment to @*.**@*.*> ***

Hi @PGSEOChttps://urldefense.com/v3/__https:/github.com/PGSEOC__;!!B7pEFg!h1m7Oc85_pvlNZB43SjZOcot64FgLFo6pRV3QX76M8lc0R0PTwNqapaWYgQS6ZS90SAqWgDswV9KDodylCsAqvacHcMS$ ,

I haven't received any attachments or screenshots as you replied via email. Could you please respond to this issue with those details here in GitHub repo? Thanks!

— Reply to this email directly, view it on GitHubhttps://urldefense.com/v3/__https:/github.com/OfficeDev/microsoft-teams-emergency-operations-center/issues/106*issuecomment-1588430538__;Iw!!B7pEFg!h1m7Oc85_pvlNZB43SjZOcot64FgLFo6pRV3QX76M8lc0R0PTwNqapaWYgQS6ZS90SAqWgDswV9KDodylCsAqk-_tPlH$, or unsubscribehttps://urldefense.com/v3/__https:/github.com/notifications/unsubscribe-auth/BAIDDOOWTKUFDXJ3V2DG6E3XK7HJDANCNFSM6AAAAAAZA2BA5Q__;!!B7pEFg!h1m7Oc85_pvlNZB43SjZOcot64FgLFo6pRV3QX76M8lc0R0PTwNqapaWYgQS6ZS90SAqWgDswV9KDodylCsAqtEIPXzG$. You are receiving this because you were mentioned.Message ID: @.**@.>>

NOTICE: This email is intended only for the individual(s) to whom it is addressed and may contain confidential information. If you have received this email by mistake, please notify the sender immediately, delete this email from your system and do not copy or disclose it to anyone else. Although we take precautions to protect against viruses, we advise you to take your own precautions to protect against viruses as we accept no liability for any which remain.

v-prigunasek commented 1 year ago

We noticed the issue is due to the managed path set to ../teams in their tenant. Had a call with the customer and guided them through the upgrade steps for 2.0 version. The app was upgraded successfully and now the incidents are getting created and updated without any issues.