search

OfficeDev / microsoft-teams-emergency-operations-center

The Microsoft Teams Emergency Operations Center (TEOC) solution template leverages the power of the Microsoft 365 platform to centralize incident response, information sharing and field communications using powerful services like Microsoft Lists, SharePoint and more.
MIT License
95 stars 40 forks source link

I can't create an Incident #113

Closed tcollinet closed 1 year ago

tcollinet commented 1 year ago

Hello, I was able to create the new EOC 2.0, but when I try to create an Incident I get the following error message :

An error has occurred, please try to create your incident again

v-prigunasek commented 1 year ago

Hi @tcollinet ,

Thanks for reaching out to us. Can you please replicate the issue in the browser version of teams and share us the console logs for further troubleshooting?

tcollinet commented 1 year ago

Hello ,

Please find the logs.

Thomas

From: v-prigunasek @.> Date: Monday, July 3, 2023 at 11:15 PM To: OfficeDev/microsoft-teams-emergency-operations-center @.> Cc: Thomas Collinet @.>, Mention @.> Subject: [EXTERNAL MAIL]Re: [OfficeDev/microsoft-teams-emergency-operations-center] I can't create an Incident (Issue #113)

CAUTION: BE CAREFUL WITH THIS MESSAGE

This email came from outside City of Fullerton. Do not open attachments, click on links, or respond unless you expected this message and recognize the email address.

Hi @tcollinethttps://github.com/tcollinet ,

Thanks for reaching out to us. Can you please replicate the issue in the browser version of teams and share us the console logs for further troubleshooting?

— Reply to this email directly, view it on GitHubhttps://github.com/OfficeDev/microsoft-teams-emergency-operations-center/issues/113#issuecomment-1619451701, or unsubscribehttps://github.com/notifications/unsubscribe-auth/A7FB7I54RXO6GWCDVPAKRBDXOOKHPANCNFSM6AAAAAAZ45TQGM. You are receiving this because you were mentioned.Message ID: @.***>

Disclaimer: This electronic transmission, and any documents attached hereto, may contain confidential and/or legally privileged information. The information is intended only for use by the recipient named above. If you have received this electronic message in error, please notify the sender and delete the electronic message. Any disclosure, copying, distribution, or use of the contents of information received in error is strictly prohibited.

v-prigunasek commented 1 year ago

Hi @tcollinet ,

Can you please upload the file here in this issue ticket through GitHub rather than attaching it in email? I could not receive any links or attachments sent via email. Thanks!

tcollinet commented 1 year ago

teams.microsoft.com-1688575328364.log

Hello @v-prigunasek , Please find the logs

v-prigunasek commented 1 year ago

Hi @tcollinet,

I see the below error from logs and it looks like there is restriction applied in your tenant for users to create M365 groups. Please check with your tenant administrator about the M365 group creation policy settings.

Error Message from logs: IncidentDetails.tsx:2566 EOC App - CreateTeamGroup_Failed to create M365 group Error: Tenant admin has not enabled Unified Group creation.

image

Users should have access to create M365 groups in order to create an incident in TEOC app. Here is the documentation to create a group for users who need to create Microsoft 365 groups in the tenant. Using this group, tenant admin can provide access to specific set of users to create M365 groups and those users will be able to create incident in TEOC app as well.

v-prigunasek commented 1 year ago

HI @tcollinet ,

Do you still need any assistance regarding this issue, or shall I close this one? Thanks!

tcollinet commented 1 year ago

Hello ,

You can close the ticket. It is now fixed.

From: v-prigunasek @.> Date: Friday, July 14, 2023 at 2:54 AM To: OfficeDev/microsoft-teams-emergency-operations-center @.> Cc: Thomas Collinet @.>, Mention @.> Subject: [EXTERNAL MAIL]Re: [OfficeDev/microsoft-teams-emergency-operations-center] I can't create an Incident (Issue #113)

CAUTION: BE CAREFUL WITH THIS MESSAGE

This email came from outside City of Fullerton. Do not open attachments, click on links, or respond unless you expected this message and recognize the email address.

HI @tcollinethttps://github.com/tcollinet ,

Do you still need any assistance regarding this issue, or shall I close this one? Thanks!

— Reply to this email directly, view it on GitHubhttps://github.com/OfficeDev/microsoft-teams-emergency-operations-center/issues/113#issuecomment-1635454355, or unsubscribehttps://github.com/notifications/unsubscribe-auth/A7FB7I2SWWCOG4ZQVUCO6BTXQD3LZANCNFSM6AAAAAAZ45TQGM. You are receiving this because you were mentioned.Message ID: @.***>

Disclaimer: This electronic transmission, and any documents attached hereto, may contain confidential and/or legally privileged information. The information is intended only for use by the recipient named above. If you have received this electronic message in error, please notify the sender and delete the electronic message. Any disclosure, copying, distribution, or use of the contents of information received in error is strictly prohibited.

v-prigunasek commented 1 year ago

Thanks for confirming. Closing this issue upon user confirmation. Here is the summary- Incident creation was failed due to the group creation restriction policy applied in the tenant, to fix the issue, we have suggested a workaround of creating a separate M365 group to manage the users who can create M365 groups thru' API in the tenant.