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OfficeDev / microsoft-teams-emergency-operations-center

The Microsoft Teams Emergency Operations Center (TEOC) solution template leverages the power of the Microsoft 365 platform to centralize incident response, information sharing and field communications using powerful services like Microsoft Lists, SharePoint and more.
MIT License
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An error has occurred, please try to create your incident again #234

Closed leratolempe closed 2 months ago

leratolempe commented 3 months ago

Good day Can you kindly assist. When we attempt to create a new incident, we receive the error message "An error has occurred, please try to create your incident again"

An error has occurred, please try again

Your feedback and assistance will be much appreciated.

Kind Regards,

v-ajaysahu commented 3 months ago

@leratolempe , Thank you for reporting this. Please launch Teams in your browser, then access the developer tools and open the TEOC app. Try to create an Incident and then share the console logs & network traces to assist in troubleshooting the issue.

leratolempe commented 3 months ago

Hi @v-ajaysahu Thank you for your response and willingness to assist. Please find attached logs as requested. Network Logs.zip Console Logs.log

v-ajaysahu commented 3 months ago

@leratolempe , Based on the logs you've shared, it appears there is an error occurring when attempting to save to the "TEOC-IncidentTransaction" list. Please check the permissions that have been assigned. According to our documentation, users must be added to the Member group to have the ability to save items.

https://github.com/OfficeDev/microsoft-teams-emergency-operations-center/wiki/Deployment-Guide#1-provisioning-teoc-site

leratolempe commented 2 months ago

Thank you so much for your assistance. The issue is now sorted.