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OfficeDev / microsoft-teams-emergency-operations-center

The Microsoft Teams Emergency Operations Center (TEOC) solution template leverages the power of the Microsoft 365 platform to centralize incident response, information sharing and field communications using powerful services like Microsoft Lists, SharePoint and more.
MIT License
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Cannot add to a Team/Channel #244

Closed clarkec2 closed 1 month ago

clarkec2 commented 2 months ago

When attempting to add the app to a Team via the app we are met with a white screen and the save button is unavailable. I believe this is due to the manifest, could you please direct me where to go to ensure the configurable tab is setup properly? image

v-saikirang commented 2 months ago

Hi @v-saikirang,

Thanks for reaching out to us.

Can you please try to open the app as stand alone app from "Apps" section and check if you see any issues.

Thanks.

clarkec2 commented 2 months ago

Same issue, the only way I can add the app to a team is through powershell, opening the app works in teams I have ran the command against. If you try to add it to a new team or open it without adding it via powershell we are met with the screenshot I provided.

v-saikirang commented 2 months ago

Hi @clarkec2,

Sorry but i am little confused. Is the app working as expected without adding it to any Teams when directly opened from "Apps" section. Thanks.

clarkec2 commented 2 months ago

Yes the app works perfectly fine "on its own". Again, when you try to add it to a Team that white space page pops up and you cant "save" it.

v-saikirang commented 2 months ago

Hi @clarkec2,

The app is mainly designed to act as stand alone app. We are also adding this app as a tab in the General channel of the Incident Teams created dynamically. But this will open the Active Bridge of the incident which opened from within incident teams.

So now that you have mentioned you were able to add the app to a Teams through power shell what do you see in the tab. Can you please share a screenshot. Thanks.

clarkec2 commented 2 months ago

This what is shown when adding it to channel for pinning... image

After clicking the pin to team button... image

From the documentation... image

Which isnt working.

v-saikirang commented 2 months ago

Hi @clarkec2,

Sorry if iam getting it wrong but in one of your previous messages you mentioned its working fine when added through power shell. Can you please share a screenshot of the app working when added as tab in channel.

Thanks.

clarkec2 commented 2 months ago

I literally just did that, see the previous screenshots. This app is used by non techs without admin access and needs to be added as a tab to channels and teams at their discretion, they dont have access to powershell to add and remove the app as needed. Your documentation states that the app can be "added as a tab" which in our env currently it cannot, looking over this it appears to be from the manifest settings around that configurable tab.

Again.... image

Read the issue and stop trying to interpret what you feel I am trying to say. The app cannot be added as a tab to a team/channel, we are met with the previous screen shots where it wont allow us to save.

v-saikirang commented 2 months ago

Hi @clarkec2,

Please allow us some time. we will look in to this and get back to you. Thanks.

v-saikirang commented 2 months ago

Hi @clarkec2,

We have identified the issue and working on a fix. We will try to release the fix ASAP. Thanks.

jtanlersafety commented 1 month ago

I'm having the exact same issue. We have created a specific MS Teams channel for corporate emergencies and cannot add TEOC to that channel.

v-saikirang commented 1 month ago

Hi @clarkec2,

We have released a hot fix for the fix. You should now be able to add the app as a tab to a channel. Please upgrade your app as per the upgrade instructions in the Wiki depending on your current version.

Thanks for your feedback. I am closing this ticket for now. Please feel free to re open the ticket in case of any issues.

Thanks.