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OfficeDev / office-js

A repo and NPM package for Office.js, corresponding to a copy of what gets published to the official "evergreen" Office.js CDN, at https://appsforoffice.microsoft.com/lib/1/hosted/office.js.
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Addin is not loading. Seeing a message "Addin warning: This addin is no longer available" #3146

Closed vinay-sattur closed 5 months ago

vinay-sattur commented 1 year ago

Addin is not loading

Your Environment

Expected behavior

Addin should load.

Current behavior

Addin is not loading and a message is displayed saying "Addin warning: This addin is no longer available". And on click of refresh button below the warning message nothing is happening.

ghost commented 1 year ago

Thank you for letting us know about this issue. We will take a look shortly. Thanks.

ruijiaMS commented 1 year ago

Thanks for your patient here @vinay-sattur, could you please provide your session id of the client, which is facing this issue, for us? Session ID for excel online could be in: File -> About -> Recommended tab

zpfaltersack commented 1 year ago

Hello, we have been receiving this same warning for the last couple days. It happens for all customers, across all of our environments, and for both of our add-ins. No changes have been deployed. Sometimes the issue is resolved by refreshing but more often than not it just doesn't work. We have found that editing the document locally in Excel desktop loads the add-in fine so this appears to be an issue specifically with Excel Online. The one thing I've noticed is that my development side-loaded add-in seems to resolve after a refresh or two "fairly" reliably. It's the centrally-deployed add-ins that fail to load.

Using desktop Excel at least keeps us moving forward but this is a pretty bad look for us with our customers.

A couple session IDs for me: defe334e-d6e4-4bbe-9785-c31f77b2f134, d953a5f6-bd50-4f4a-ba82-9c2f907b714b

There are a couple of bugs related to the Excel Online store mechanism (one is mine) that I can't help but wonder are related to this: #3076 and #2878.

vinay-sattur commented 1 year ago

Hi @ruijiaMS, here is the session id. 8f8f50ad-4d04-462d-b04f-265cb86e690d

penglongzhaochina commented 1 year ago

Hi, all, We have created a s2 incident to track this issue.

ruijiaMS commented 1 year ago

Hi all, the fix is rolling out right now. Please verify in a few hours to see whether the problem still exists. Thanks.

vinay-sattur commented 1 year ago

Hi @ruijiaMS , The issue is still happening. Here is the session id: fc79a0fc-ca4e-4c96-a9d0-c7d1aeff1e28

vinay-sattur commented 1 year ago

Hi @penglongzhaochina , We are opening the excel file through WOPI protocol. And the issue is happening in our production environment and we cannot make any changes there.

penglongzhaochina commented 1 year ago

Hi @vinay-sattur the fix is rolling out. It is likely going to take until sometime tomorrow to saturate deployment, so I would expect another ~24 hours for this to begin helping.

zpfaltersack commented 1 year ago

The issue seems to be resolved for me in my dev and testing environments. Over the next several hours we'll reach out to our impacted customers and confirm the issue is resolved on their end as well. Thanks for getting to this so promptly!

ruijiaMS commented 1 year ago

Thanks for your feedback @zpfaltersack!! @vinay-sattur is it resolved/working in your dev and testing environments?

vinay-sattur commented 1 year ago

Hi @ruijiaMS , I verified this morning and addin is loading in our prod and dev environments. Thank you for fixing the issue!