Cannot issue with Ledger Nano

[ccewuz]

Our user complained that she is unable to issue certs with Ledger Nano on https://admin.opencerts.io today. When she clicked on Issue nothing had happened. She was able to until yesterday. Has any update been made to the website? How can we solve this?

[Nebulis]

Hi,

No changes has been made to the admin portal. Another user reported problem to issue using ledger as well: https://github.com/OpenCerts/opencerts-website/issues/588

We provided an alternative flow to use ledger through metamask in the issue.

Let me know if it helps you.

[ccewuz]

Hi, Thanks for advice.

We have tried the recommendation in #588 but failed. We managed to add ledger nano into metamask hardware wallet and it can show up in admin website. However, issuance still cannot carry on.

[Nebulis]

Have you checked this comment: https://github.com/OpenCerts/opencerts-website/issues/588#issuecomment-759859827

[ccewuz]

Yes, the hardware is showing "Contract Data Allowed" already

[Nebulis]

Can you record the problem ?

I see the balance is a bit low, are you sure you have enough ethers when you accept the transaction ?

[ccewuz]

How to record the problem? The balance is equivalent to around $100, so should be enough to pay for one transaction.

[Nebulis]

you can use whatever tool that record part of the screen, there is one with window 10 for instance: https://www.laptopmag.com/articles/how-to-video-screen-capture-windows-10

[ccewuz]

Please check out the recorded video uploaded. We tried a few times but no luck.

OpenCerts_Metamask2.zip

[rjchow]

That particular merkle root has already been issued

[rjchow]

[ccewuz]

Yes, the user has verified that it's been issued. I guess the transaction had taken too long time so she thought it failed. Thank you for all your efforts. I will close it.