OpenESignForms / openesignforms

Open eSignForms is the first open source SaaS web contracting platform
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Sorry, an unexpected exception occurred. #130

Closed GoogleCodeExporter closed 9 years ago

GoogleCodeExporter commented 9 years ago
What steps will reproduce the problem?
1.Logging into my account
2.
3.

What is the expected output? What do you see instead?
This is what occured when I logged in: Sorry, an unexpected exception occurred.
Exception message:

java.lang.NullPointerException

Requested link/URL: 
https://open.esignforms.com/abinti/ui/;jsessionid=15BBD7548FE9E2A1A9FE41ADEE68F2
30

What version of the product are you using? On what operating system?
I'm using:  Open eSignForms OSS.  I am using Win 7 firefox.

Please provide any additional information below.

Original issue reported on code.google.com by christ...@abinti.com on 1 Jul 2014 at 6:31

GoogleCodeExporter commented 9 years ago
That is very odd indeed.  Can't say we've seen that before, but perhaps there's 
something about the newest Vaadin 7.2.3.  This occurs every time you try to 
login now?

Original comment by yoz...@gmail.com on 1 Jul 2014 at 10:49

GoogleCodeExporter commented 9 years ago
We are able to login to the support account without incidence.  It's not clear 
what is wrong. We'd installed a patch release to try to catch the exception we 
see, but it's odd in that it's just trying to restore the previous tabs.  The 
only thing we noted is that you logged in and never logged off, which is when 
the previous tabs are saved, and instead was forced logged off due to session 
timeout.

2014-07-01 11:09:16 PDT EsfVaadinUI closed on session expiration for SNIP
2014-07-01 09:38:56 PDT User SNIP logged in from IP address SNIP with browser 
type: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like 
Gecko) Chrome/35.0.1916.153 Safari/537.36

We'll see if we can reproduce that scenario and bug.

Original comment by yoz...@gmail.com on 1 Jul 2014 at 11:10

GoogleCodeExporter commented 9 years ago
I just logged in now fine. It seems to have cleared up.  I was away from my 
computer after working for a while. When I came back there was a box that said 
that it had timed out and to click to be able to log in. I'm sorry, I forgot 
that happened and should have stated it earlier. It seems to fall in line with 
what the logs show.

Original comment by christ...@abinti.com on 1 Jul 2014 at 11:16

GoogleCodeExporter commented 9 years ago
That's good news. We'll keep the ticket open a bit more as we just created a 
user account, logged in, opened various tabs, and then closed the browser 
without logging off. But it is odd because the first login also has no previous 
tabs. 

If that doesn't do it, we'll redo the scenario you explained above in case 
there's a difference in the Vaadin processing when the application is open and 
it times out.

Original comment by yoz...@gmail.com on 1 Jul 2014 at 11:27

GoogleCodeExporter commented 9 years ago
Closing the browser didn't cause the problem, but it also did show the session 
ended log entry.  Trying again by doing an initial login, opening various tabs, 
and then leaving it open but unused until the session expires.

Original comment by yoz...@gmail.com on 2 Jul 2014 at 3:55

GoogleCodeExporter commented 9 years ago
I'll try that now and follow up after it expires.

Original comment by christ...@abinti.com on 2 Jul 2014 at 4:20

GoogleCodeExporter commented 9 years ago
We're not able to reproduce this, so we're going to close it as we at least 
fixed the code that infringed and caused the exception that blocked your login. 
 It will be in the standard July release.

Original comment by yoz...@gmail.com on 2 Jul 2014 at 6:45

GoogleCodeExporter commented 9 years ago
I logged in, opened several tabs and left a document that I was creating open, 
and left it for the session to expire.  I did this twice, each time I was able 
to click on the session expired banner, as I did yesterday.  However, this time 
when logging in after an expired session I did not receive an error.

Original comment by christ...@abinti.com on 2 Jul 2014 at 6:48

GoogleCodeExporter commented 9 years ago
Thank you - I appreciate your help.

Original comment by christ...@abinti.com on 2 Jul 2014 at 6:53