Failed to retrieve device

[Gizmoz69]

Checklist

• [X] I have updated the integration to the latest version available
• [X] I have checked if the problem is already reported

The problem

Hi,

After a total extection of the vacuum cleaner, the card does not load any more. IP adress is OK. Statut, controls work.

What version of an integration has described problem?

2.2.0

What was the last working version of an integration?

2.2.0

What vacuum model do you have problems with?

Roborock S5

What version of Home Assistant do you use?

Home Assistant 2023.3.5 Supervisor 2023.03.1 Operating System 9.5 Interface utilisateur : 20230309.1 - latest

What type of installation are you running?

Home Assistant Core

Camera's configuration

camera:
  - platform: xiaomi_cloud_map_extractor
    host: 192.168.1.27
    token: 306a4f48644c6f35356a716d6d*****
    username: a*****6@gmail.com 
    password: *******
    name: Roborock_S5
    draw: ['all']
    map_transformation:
      scale: 1
      rotate: 0
      trim:
        top: 0
        bottom: 0
        left: 0
        right: 0
    sizes:
      charger_radius: 1
      vacuum_radius: 1
    attributes:
      - calibration_points
      - charger
      - goto
      - goto_path
      - goto_predicted_path
      - image
      - is_empty
      - map_name
      - no_go_areas
      - no_mopping_areas
      - obstacles
      - path
      - room_numbers
      - rooms
      - vacuum_position
      - vacuum_room
      - walls
      - zones
    auto_update: true

Errors shown in the HA logs (if applicable)

Updating xiaomi_cloud_map_extractor camera took longer than the scheduled update interval 0:00:05
18:30:12 – (AVERTISSEMENT) Caméra - message survenu pour la première fois à 18:17:37 et apparu 149 fois.
Got error when receiving: timed out
18:29:53 – (ERREUR) xiaomi_cloud_map_extractor (intégration personnalisée) - message survenu pour la première fois à 18:14:21 et apparu 45 fois.
Update of camera.roborock_s5 is taking over 10 seconds
18:28:36 – (AVERTISSEMENT) helpers/entity.py - message survenu pour la première fois à 18:13:56 et apparu 7 fois.
Failed to retrieve model
18:28:10 – (ERREUR) xiaomi_cloud_map_extractor (intégration personnalisée) - message survenu pour la première fois à 18:14:00 et apparu 5 fois.
Error doing job: Unclosed client session
18:19:41 – (ERREUR) runner.py
Something is blocking Home Assistant from wrapping up the start up phase. We're going to continue anyway. Please report the following info at https://github.com/home-assistant/core/issues: energy, cover.tuya, climate.mqtt, humidifier.mqtt, sensor.inkbird, logger, scene.tuya, http, scene.homeassistant, raspberry_pi, persistent_notification, media_player.samsungtv, system_health, sensor.switchbot, fully_kiosk, radio_browser, map, vacuum, sensor.version, application_credentials, siren.tuya, analytics, logbook, hacs, sensor.hassio, ffmpeg, sun, sensor.template, met, humidifier, scene.mqtt, fan.mqtt, tts, dhcp, counter, switch, light.tuya, weather, hue, switch.tuya, ezviz, humidifier.vesync, usb, mqtt, alarm_control_panel.tuya, text, number, sensor.myEnedis, input_select, bluetooth, blueprint, device_tracker.mobile_app, sensor.hacs, select, media_player.cast, image_upload, trace, twinkly, default_config, binary_sensor.upnp, light.mqtt, zone, stream, zeroconf, vacuum.tuya, button.tuya, input_boolean, sensor.daikin, media_player, conversation, camera.mqtt, bluetooth_adapters, inkbird, tag, system_log, media_source, template, spotify, input_number, sensor.mobile_app, search, climate, api, cover.mqtt, upnp, samsungtv, sensor.command_line, config, alarm_control_panel.mqtt, homeassistant_alerts, binary_sensor.xiaomi_miio, siren, notify, number.tuya, frontend, dlna_dmr, climate.tuya, binary_sensor.ezviz, scene, media_player.spotify, device_tracker.mqtt, number.fully_kiosk, button.fully_kiosk, calendar.google, button.livebox, history, device_tracker.ibeacon, input_text, sensor.energy, binary_sensor.rpi_power, fan, light.vesync, device_tracker, switch.vesync, mobile_app, auth, hassio, input_datetime, media_player.dlna_dmr, binary_sensor.fully_kiosk, person, livebox, fan.tuya, update.hassio, update.mqtt, number.mqtt, binary_sensor.version, camera.ezviz, device_tracker.livebox, ibeacon, calendar, recorder, select.tuya, switch.mqtt, lock.mqtt, switch.daikin, binary_sensor.hassio, onboarding, sensor.tuya, automation, siren.mqtt, sensor.livebox, sensor, lovelace, network, select.mqtt, sensor.xiaomi_miio, timer, schedule, camera.tuya, switch.ezviz, climate.daikin, device_automation, myEnedis, vacuum.xiaomi_miio, tuya, tts.google_translate, my, websocket_api, cloud, weather.met, file_upload, switch.fully_kiosk, lock, binary_sensor.tuya, input_button, hardware, vacuum.mqtt, camera.xiaomi_cloud_map_extractor, daikin, ssdp, google, binary_sensor.mobile_app, sensor.mqtt, humidifier.tuya, cast, button.mqtt, binary_sensor.mqtt, light.twinkly, sensor.ibeacon, xiaomi_miio, switch.livebox, diagnostics, binary_sensor, sensor.ezviz, script, sensor.vesync, sensor.fully_kiosk, repairs, sensor.upnp, button, binary_sensor.livebox, homeassistant, update, cover, webhook, alarm_control_panel, camera, version, notify.mobile_app, binary_sensor.vesync, switchbot, vesync, text.mqtt, rpi_power, number.vesync, light, media_player.fully_kiosk
18:19:36 – (AVERTISSEMENT) core.py
Setup timed out for bootstrap - moving forward
18:19:21 – (AVERTISSEMENT) bootstrap.py

Additional information

No response

[PiotrMachowski]

1. Confirm that token and IP address are the same as one in Tokens Extractor
2. Reboot the vacuum by pressing and holding power on button

[Gizmoz69]

1. Confirm that token and IP address are the same as one in Tokens Extractor It's the same
2. Reboot the vacuum by pressing and holding power on button It does not work

log : Logger: homeassistant.helpers.entity Source: helpers/entity.py:541 First occurred: 20:26:53 (8 occurrences) Last logged: 20:48:04

Update of camera.roborock_s5 is taking over 10 seconds Update of sensor.salon_inside_temperature is taking over 10 seconds

Logger: homeassistant.components.camera Source: helpers/entity_platform.py:822 Integration: Caméra (documentation, issues) First occurred: 20:30:23 (212 occurrences) Last logged: 20:48:24

Updating xiaomi_cloud_map_extractor camera took longer than the scheduled update interval 0:00:05

[PiotrMachowski]

Can you enable debug logging?

[Gizmoz69]

Yes but same log :

Logger: custom_components.xiaomi_cloud_map_extractor.camera Source: custom_components/xiaomi_cloud_map_extractor/camera.py:273 Integration: xiaomi_cloud_map_extractor (documentation, issues) First occurred: 09:38:29 (1 occurrences) Last logged: 09:38:29

Got exception while fetching the state: No response from the device

Logger: custom_components.xiaomi_cloud_map_extractor.camera Source: custom_components/xiaomi_cloud_map_extractor/camera.py:272 Integration: xiaomi_cloud_map_extractor (documentation, issues) First occurred: 09:38:09 (2 occurrences) Last logged: 09:41:43

Failed to retrieve model

Logger: homeassistant.helpers.entity Source: helpers/entity.py:541 First occurred: 09:38:14 (2 occurrences) Last logged: 09:41:50

Update of camera.roborock_s5 is taking over 10 seconds

Got error when receiving: timed out

Updating xiaomi_cloud_map_extractor camera took longer than the scheduled update interval 0:00:05

[PiotrMachowski]

It looks like an issue with invalid token

[Gizmoz69]

succes ! thanks