[PD] Identify approaches to resolve conflicts

[Priscilla-MacGatus]

@SallyMcGrath cloned issue Migracode-Barcelona/Module-JS2#12 on 2024-07-05:

Coursework content

Consider the following types of conflict and choose one.

• A technical disagreement about how to write the code for a well-understood task.

• The manager wants you to work faster but with a smaller team by rushing.

• A competitive and ambitious person wants you to look bad so they can get a promotion instead.

Sort the following list of approaches or questions into priority and usefulness. Add your own strategies to this list.

• [x] Communicate clearly before there is a conflict.
• [x] Paraphrase what the other person said, confirming your understanding and showing empathy.
• [x] Don’t let your emotions control you.
• [x] What do you want? Assert your points clearly without being too shy.
• [x] Find out what facts the other person knows.
• [x] What do they want? Relatively few people have hidden agendas.
• [x] What possible solutions to this conflict might exist?
• [x] Be assertive enough to make your point.
• [x] Each conflict is an opportunity.
• [x] Agree on part of the solution if you can’t agree on all of it.
• [x] Build a network of people to support your resilience and perhaps mediate the conflict.
• [x] What is their general attitude and approach?
• [x] Escalate the topic to someone more senior to arbitrate.
• [x] Keep away from the other person and find your own solution without them.
• [x] … add your own strategies.

Estimated time in hours

0.5

What is the purpose of this assignment?

Reflecting on your learning of last week's class about resolving conflict

How to submit

• Add your final order on a comment on this issue

Anything else?

[Priscilla-MacGatus]

Communicate clearly before there is a conflict.

Paraphrase what the other person said, confirming your understanding and showing empathy.

Don’t let your emotions control you.

What do you want? Assert your points clearly without being too shy.

Find out what facts the other person knows.

What do they want? Relatively few people have hidden agendas.

What possible solutions to this conflict might exist?

Be assertive enough to make your point.

Each conflict is an opportunity.

Agree on part of the solution if you can’t agree on all of it.

Build a network of people to support your resilience and perhaps mediate the conflict.

What is their general attitude and approach?

Escalate the topic to someone more senior to arbitrate.

Keep away from the other person and find your own solution without them.

… add your own strategies.