Remind to assign unassigned tickets - Githubissues

Probesys / bileto

The ergonomic ticketing tool for managing your Help Desk.

https://bileto.fr

GNU Affero General Public License v3.0

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Remind to assign unassigned tickets #53

Open marien-probesys opened 1 year ago

marien-probesys commented 1 year ago

As technical,
I want to to be reminded to assign an unassigned ticket,
so the ticket is assigned to the correct person.

Requirements / comments :

the reminder could be displayed at the top of the ticket page, with a button to assign the ticket to myself, and another to edit actors
another solution would be to automatically assign the ticket if a user intervenes in a ticket, but I think it's too unexpected
yet another idea would be to suggest to assign the ticket when answering (either at the top of the form, or by hidding it by default)

marien-probesys commented 1 year ago

Follow-up of https://github.com/Probesys/bileto/issues/40