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RHsyseng / t5g-field-support-team-utils

This project contains scripts and utilities used by the Telco5G Field Support Team
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Request to link engagement tracker to bug when setting Telco:Case on that bug #304

Open bzvonar opened 3 weeks ago

bzvonar commented 3 weeks ago

When setting Telco:Case on a bug, requesting that the automation also link the appropriate engagement tracker for key telco partners/customers (and, I guess, remove that link if/when the automation removes the Telco:Case keyword).

ref: Using Engagement Trackers with Telco Bug

jsisulRH commented 3 weeks ago

Will discuss in next dashboard stand-up. What we get from SFDC is an entitlement (number), so we'd need some way to map each bug to it's entitlement. We'd also need to handle multiple inheritance (more than one ticket per bug). Also, the dashboard already provides a per-entitlement view of all bugs associated with that entitlement.