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RotherOSS / ImportExportTicket

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Fix search fields for the last change time #6

Closed bschmalhofer closed 2 months ago

bschmalhofer commented 2 months ago

In the AdminImportExport frontend one can set up export filters for "Ticket Last Change Time (after)" and "Ticket Last Change Time (after)". However these are not honored when the export is performed.

bschmalhofer commented 2 months ago

Sorry, I didn't actually test this effect, I merely deduced it from a migration from OTRS 3. In OTRS 3 the search field TicketLastChangeTimeOlderDate does not exist. Therefore it needed to be changed to TicketChangeTimeOlderDate.

In OTOBO 10.0 there are both TicketLastChangeTimeOlderDate and TicketChangeTimeOlderDate. These have a bit different semantics:

It is not obvious which search parameter makes more sense. @svenoe , what do you think?

bschmalhofer commented 2 months ago

Discussed this with @svenoe that the ticket history does not have to be bothered in the ticket export. This means the previous solution is correct.

bschmalhofer commented 2 months ago

Reverted the unneeded changes in the internal repository. Closing this issue.