StateVoicesNational / Spoke

mass-contact text/SMS distribution tool
Other
466 stars 410 forks source link

Feature Request: Link to Texting Guide in Campaign Card on Texter Dashboard #1383

Open arena opened 4 years ago

arena commented 4 years ago

Problem Texters must know where to find a texting guide if one exists through a channel such as Slack rather than directly from the Campaign they are texting for. Since texter ofter text multiple lists it can get confusing to keep track of all the Guides.

Solution Provide a prominent spot for a link to the guide in the Campaign Card that appears on a texter's dashboard. If the FAQ link exists it should show up by the description of the Campaign on its own line.

Context Many questions that are handled by moderators on Slack could be handled if texters had easy and intuitive access to the Texting Guide that admins and moderators spend time preparing.

Design Notes I assume there are two parts to this:

This mockup shows a WIP of the campaign card that is pretty different than the existing campaign card, but focus on the line below the truncated description like this: "Texting Guide:" + Link-Text-for-Guide image

arena commented 4 years ago

It occurs to me as I'm sending texts that this would also be useful inside the Responding UI -- I will add a separate feature request and mockup

DinahSanders commented 4 years ago

Vocabulary note for clarity:

Campaign Texting Guide = the set of instructions for a particular texting campaign including the outgoing first text script, instructions, details of the Current Question and Other Responses, and links to other supporting resources.

Texter FAQ = the general reference for all campaigns (which is usually linked as a supporting resource).

joemcl commented 4 years ago

Can't a link just be placed in the HTML slot that already exists?

arena commented 4 years ago

I guess so, but I don't think that all organizers know HTML

ibrand commented 4 years ago

This is a really neat idea. When I was texting, I found myself forgetting where the texting guide was once or twice and needing to go back and find it