USER ISSUE: Auth server down

[rojamet]

\ User Id: (slg239588) Version: 0.10.0.3 beta release-547

Steps to Reproduce: Try to log in, either to a local server, or a server hosted on LAN

Expected behavior: I should get into the game

Actual behavior: The following error message popped up:

Invalid login info.

<size=60,00%>No response from auth server</size>

Do you have mods installed? Does the issue happen when no mods are installed?: No

**Please provide log files. Instruction is here https://github.com/StrangeLoopGames/EcoIssues/wiki/Getting-the-Eco-game-log-file

[rojamet]

Relevant bit of logs

[19:39:19.529] [206] [Debug] [Eco] Nat punch received from 192.168.1.37:58998 with token = [CENSORED]
[19:39:29.366] [32] [Error] [Eco] Error while requesting AuthServer endpoint: game/verifytokenv3?token=[CENSORED]&serverId=b528253adcb4423d8fb0acb29991dcfd&tokenType=steam_encrypted_ticket System.Threading.Tasks.TaskCanceledException: The request was canceled due to the configured HttpClient.Timeout of 10 seconds elapsing.
 ---> System.TimeoutException: A task was canceled.
 ---> System.Threading.Tasks.TaskCanceledException: A task was canceled.
   at System.Threading.Tasks.TaskCompletionSourceWithCancellation`1.WaitWithCancellationAsync(CancellationToken cancellationToken)
   at System.Net.Http.HttpConnectionPool.HttpConnectionWaiter`1.WaitForConnectionAsync(Boolean async, CancellationToken requestCancellationToken)
   at System.Net.Http.HttpConnectionPool.SendWithVersionDetectionAndRetryAsync(HttpRequestMessage request, Boolean async, Boolean doRequestAuth, CancellationToken cancellationToken)
   at System.Net.Http.RedirectHandler.SendAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
   at System.Net.Http.HttpClient.<SendAsync>g__Core|83_0(HttpRequestMessage request, HttpCompletionOption completionOption, CancellationTokenSource cts, Boolean disposeCts, CancellationTokenSource pendingRequestsCts, CancellationToken originalCancellationToken)
   --- End of inner exception stack trace ---
   --- End of inner exception stack trace ---
   at System.Net.Http.HttpClient.HandleFailure(Exception e, Boolean telemetryStarted, HttpResponseMessage response, CancellationTokenSource cts, CancellationToken cancellationToken, CancellationTokenSource pendingRequestsCts)
   at System.Net.Http.HttpClient.<SendAsync>g__Core|83_0(HttpRequestMessage request, HttpCompletionOption completionOption, CancellationTokenSource cts, Boolean disposeCts, CancellationTokenSource pendingRequestsCts, CancellationToken originalCancellationToken)
   at Eco.Shared.Authentication.UserAuthentication.AuthRequestAsync[TModel](HttpMethod method, String url, HttpContent content)
[19:39:29.366] [32] [ Info] [Eco] User failed to authenticate: Rayleigh Jones

[rojamet]

Update: Loading normally: not working Loading with Firewall disabled entirely (it should already normally enable ECO but anyway): not working Using a VPN to connect in the same country I already am in (France): suddendly it works

[D3nnis3n]

We haven't had any auth server issues yesterday. This means there is a local network issue on your side preventing connection to the server. Typical causes are security software, firewalls and VPN's.