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TheGameCreators / AGK-Studio

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Crash: AppGameKit Studio won't start when using dock with 2 monitors #1105

Open crushroll opened 1 year ago

crushroll commented 1 year ago

Hi, I just recently got a Targus Dock182 (2 x 4k DP via USB-C) to attach to my Asus Zenbook laptop. The laptop runs AGK Studio perfectly when using the laptop screen, but when I switch to 2 x monitors via the dock, it won't start, and actually crashes.

The only information I have is Event Viewer output of this:

Faulting application name: Ide.exe, version: 0.0.0.0, time stamp: 0x63d5c4b7 Faulting module name: atio6axx.dll, version: 31.0.12034.4, time stamp: 0x632a8742 Exception code: 0xc0000005 Fault offset: 0x0000000000131032 Faulting process id: 0x0xA4C Faulting application start time: 0x0x1D99BEF0244544A Faulting application path: C:\Program Files (x86)\The Game Creators\AppGameKit Studio\Ide.exe Faulting module path: C:\Windows\System32\DriverStore\FileRepository\u0383941.inf_amd64_06002aa6e4fd6275\B384029\atio6axx.dll Report Id: bd9482c4-3cd4-4dc4-bf85-2ed895acba85 Faulting package full name: Faulting package-relative application ID:

Any ideas as to why this might happen?

Thanks

VirtualNomad19 commented 1 year ago

seems a driver issue; see more here: https://community.amd.com/t5/opengl-vulkan/opengl-problem-maybe-with-atio6axx-dll/td-p/607117, et al, but tagged none-the-less.

VirtualNomad19 commented 1 year ago

btw, are you launching from steam or directly from your HD? If steam, try direct and advise if results are the same?

crushroll commented 1 year ago

Using desktop. I've put a support call into Asus about this issue. Will let you know if I get a response.

On Wed, 14 June 2023, 11:59 am Virtual Nomad, @.***> wrote:

btw, are you launching from steam or directly from your HD? If steam, try direct and advise if results are the same?

— Reply to this email directly, view it on GitHub https://github.com/TheGameCreators/AGK-Studio/issues/1105#issuecomment-1590325542, or unsubscribe https://github.com/notifications/unsubscribe-auth/ADSTR7WL2P6UL4BZBETYGWLXLELHVANCNFSM6AAAAAAZCBHTZE . You are receiving this because you authored the thread.Message ID: @.***>

crushroll commented 1 year ago

So I've done full circle now. Asus, said it was Targus dock driver problem. Then Targus said its problem with the way AGK Studio accesses the graphics card, which is not supported by the dock I have. Of course, they suggested a dock that uses native gfx card access, which doesn't really matter to me, because my laptop only has integrated gfx.

So I'm back to square one, AGK Studio doesn't work properly. The reason I say this, is because Unity works perfectly (so does AGK Classic for that matter), so what is wrong here?