search

Thorlabs / Motion_Control_Examples

Software examples for Thorlabs motion control products (e.g. T-Cube, K-Cube, and benchtop brushless, DC, stepper, and Piezo motor controllers)
MIT License
71 stars 28 forks source link

Kinesis software fails to list device channels after interfacing with CLI script. #32

Closed Duxon closed 8 months ago

Duxon commented 1 year ago

I had an issue with the Thorlabs.MotionControl.DeviceManagerCLI and standard Kinesis GUI.

After connecting to a driver and failing (or forgetting) to stop polling and disconnecting with the CLI, there is a persistent bug in Kinesis: My BSC202 only shows one instead of two channels when connecting through the GUI.

Reinstalling, restarting, etc won't fix the issue. The only thing that helped was deleting the settings XML file of Kinesis located in 'C:\Users[USERNAME]\AppData\Local\Thorlabs\Motion Control\Thorlabs.MotionControl.Kinesis'. By doing so, a new one is created at the next startup of Kinesis, fixing the issue and again showing all channels.

TrumanMetz commented 8 months ago

Hi, Thank you for your feedback. We have seen this issue pop up a couple times and are working on fixing the issue. I'm glad you managed to get your controller working again but feel free to reach out to techsupport@thorlabs.com if you have any other questions or concerns.