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ValveSoftware / Dota-2

Tracker for issues specific to Linux and Mac in the Reborn client. If you have a general issue or non-system-specific feature request please go to dev.dota2.com
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[Mac] Crash on loading screen nearly every game and on hero pick screen occasionally #565

Closed Nocswary closed 8 years ago

Nocswary commented 8 years ago

When loading into the game it loads quickly and then during the time when other players load the game crashes at some point unless they load quickly enough before it happens. Generally occurs at 2:45 left to 2:00 left for players to load but can be lower. I can usually reconnect fast enough but if players still have not loaded by the time I get in the crash can occur again. The client will automatically close and a crash log is displayed saying "dota 2 osx has quit unexpectedly".

System specs: Macbook pro retina Early 2015 Processor: 2.7 GHz Intel Core i5 RAM: 8 GB 1867 MHz DDR3 Graphics: Intel Iris Graphics 6100 1536 MB

Unfortunately I cannot attach one of the crash logs as "Something went really wrong, and we can't process that file" comes up every time I try and upload a txt or docx file so I had to upload it to file-upload: http://en.file-upload.net/download-10971981/dota2_2015-10-13-215725.txt.html

gdrewb-valve commented 8 years ago

The GPU is hanging and resetting. This could be an Apple OpenGL driver problem or something weird that Reborn is doing.

Application Specific Signatures: Graphics hardware encountered an error and was reset: 0x00008813

Thread 9 Crashed: 0 libsystem_kernel.dylib 0x00007fff988fa0ae __pthread_kill + 10 1 libsystem_pthread.dylib 0x00007fff89f22500 pthread_kill + 90 2 libsystem_c.dylib 0x00007fff9978b37b abort + 129 3 libGPUSupportMercury.dylib 0x00007fff8d91be5c gpusGenerateCrashLog + 158 4 com.apple.driver.AppleIntelBDWGraphicsGLDriver 0x00000000890cc5ac gpusKillClientExt + 9 5 libGPUSupportMercury.dylib 0x00007fff8d91d361 gpusSubmitDataBuffers + 511 6 com.apple.driver.AppleIntelBDWGraphicsGLDriver 0x0000000088c322ba IntelCommandBuffer::getNew(GLDContextRec*) + 48 7 com.apple.driver.AppleIntelBDWGraphicsGLDriver 0x0000000088d0cae1 intelSubmitCommands + 171 8 libGPUSupportMercury.dylib 0x00007fff8d921674 gldFlushObject + 112 9 GLEngine 0x0000000088b964d3 gleEvaluateTextureImageChange + 396 10 GLEngine 0x0000000088a60097 glTexImage2D_Exec + 728 11 libGL.dylib 0x00007fff9a90846d glTexImage2D + 77 12 libscaleformui_4_gl.dylib 0x00000000924d7ac3 Scaleform::Render::GL::Texture::Upload(unsigned int, unsigned int, Scaleform::Render::Imag

danginsburg commented 8 years ago

I don't have access to the Macbook pro retina Early 2015. Can anyone else out there confirm this GPU hang? If I get at least another confirmation this is not an issue specific to your system I'll open a Radar with Apple.

danginsburg commented 8 years ago

Interestingly, this callstack is similar to bug #534 in that it is coming from the scaleform texture upload, although it is a completely different driver (Intel BDW in this case, NVIDIA in bug #534).

danginsburg commented 8 years ago

I mentioned this issue in the same Radar filed for bug #534. I will update if we hear anything from Apple. Other users: please post if you encounter the same issue with your system specs. Closing for now.