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WordPress / servehappy

Information page about PHP versions and updates, to be used through the WordPress.org project.
https://meta.trac.wordpress.org/ticket/2996
GNU General Public License v2.0
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Ask hosting provider #32

Open schlessera opened 7 years ago

felixarntz commented 7 years ago

I'm not entirely sure I understand this one. Isn't it a rather unrealistic step to ask the hosting provider for whether a specific site will work with a specific PHP version?

schlessera commented 7 years ago

If you're running on managed hosting, they are supposed to guide you through this entire process.

nerrad commented 7 years ago

I'm not entirely sure I understand this one. Isn't it a rather unrealistic step to ask the hosting provider for whether a specific site will work with a specific PHP version?

It depends on hosting provider. As Alain pointed out, managed hosts are the ones doing the actual upgrade so they'd likely be assisting with the process (I wouldn't be surprised if that was the primary impetus behind WP Engine's creation of the PHP Compatibility plugin as a tool for their own support team to use on customer's sites).

Narayon commented 7 years ago

What about building an email template to send to the hosting support, so everyone can have access to a well-funded text, with all the why points, to try to convince their host provider.
I'm thinking about the shared hosting clients as a use case. Shared hosts are a tough crowd to convince.

felixarntz commented 6 years ago

Summary from https://make.wordpress.org/core/2017/10/20/php-meeting-recap-october-16th/:

This is kind of a fuzzy issue as to whether that is useful depends entirely on the individual hosting provider. One idea was to focus on managed hosts only for this and in the copy start with something like “If you are on a managed host, they may be able to…” – however, it may be a better decision to not mention this at all, as it would be hard to give valuable advice. No clear decision was made on this yet.