[support] Ticket 2162 - User unable to redeem NFT on Solana

[sleepycorgi1]

Is there an existing issue for this?

• [X] I have searched the existing issues

have you checked our wiki for common solutions?

• [X] I have searched the wiki or docs

Bridge Experience

https://portalbridge.com/advanced-tools

Bridge Experience URL

No response

Operation Details

Source Chain: BSC
Source Chain Wallet: 0x4f2f4a59c84d7dacd352618b30fca2a81ad12b5c
Target Chain: Solana
Target Chain Wallet: Aysy1zGmpLoD3uPRUDR7BYJYrp9NtjwH8mbnp8YSeEqN
Asset Type: NFT
Tx: 0x8d50e90de68d32e00229f7b699ee91fd4b00078a7f1af82085220ddc84750f0b

Current Behavior

User is going through redeem workflow, connect wallet, approve wallet on SOL 4-5x and getting the error below:

Expected Behavior

User should be able to redeem NFT

Steps To Reproduce

1. go to redeem tab > select NFT > paste in 0x8d50e90de68d32e00229f7b699ee91fd4b00078a7f1af82085220ddc84750f0b , select bsc
2. recover
3. connect sol wallet
4. approve wallet approvals

Anything else?

No response

[sebastianscatularo]

we need to investigate why this vaa is not able to be claim at this moment, I've tried and reproduced the same error.

[sebastianscatularo]

• Wormhole Scan
• VAA.dev
• BSC Scan

[drisAloma]

Hello @sebastianscatularo Another user is experiencing similar issue with redeeming on Solana; Source Chain: Polygon Tx: https://polygonscan.com/tx/0xce2a888dba2768ccd8640611e352df6d6ac8ad4d1929cd8e011d98a2041cf21a

Wormholescan: https://wormholescan.io/#/tx/0xce2a888dba2768ccd8640611e352df6d6ac8ad4d1929cd8e011d98a2041cf21a

https://github.com/user-attachments/assets/b2029951-748d-4289-a803-5e021adae602