In-Game: [Android] Visual component of video fails to play on low-spec devices

[gm-bug-reporter[bot]]

Description

NOTE: RK - This is from BroxCorp...

Our distribution partner has reported via their QA process that low spec Android devices are failing to play the visual component of our intro video whilst the audio component plays successfully.

Their test device for this is a Moto g200 5G running Android 11.

Please see their QA report below:

"The intro cinematic freezes playing only the audio

Category: Graphics / Animation

Area: Intro Cinematic

Pre-requisites: None.

Observed Results: The intro cinematic freezes on the first frames and only plays the background music

Expected Results: The intro cinematic plays along with the background music

Repro rate: 6/10

Devices tested: Moto g200 5G [Android 11]"

Steps To Reproduce

1. Launch attached project in Default config
2. Observe the intro cinematic

Which version of GameMaker are you reporting this issue for?

IDE v2024.4.0.137 Runtime v2024.4.0.168

Which operating system(s) are you seeing the problem on?

Windows 10.0.19045.0

Which platform(s) are you seeing the problem on?

Android

7502e211-017a-43bc-a328-adc8cf0045bf

[jackerley]

Hi, we don't have that device in the office. Could you send me the full adb log from launch through to when it is failing?

To capture the full log, open a command prompt, and use adb logcat >log.txt

Thanks, Fritz

[JujuAdams]

I will request ADB logs from partner QA when next possible.

[shichen85]

G200 5G is a pretty beefy device https://www.gsmarena.com/motorola_moto_g200_5g-11222.php Browsers Stack has a few Moto devices in case you need a substitute: https://www.browserstack.com/list-of-browsers-and-platforms/live