I run a website where our customers who when they want to talk to agents they can be routed to several different Amazon Connect instances, and only some of these Amazon Connect instances may have attachments enabled on the instance.
Is it possible from the Customer's connection to see if attachments are enabled on the Connect instance?
When agents are chatting they can see if attachments are enabled on the instance utilizing the chat contact's contact feature: chatContact.getContactFeatures.attachmentsEnabled . Is there is a similar method on the customer's connect?
Hello,
I run a website where our customers who when they want to talk to agents they can be routed to several different Amazon Connect instances, and only some of these Amazon Connect instances may have attachments enabled on the instance.
Is it possible from the Customer's connection to see if attachments are enabled on the Connect instance?
When agents are chatting they can see if attachments are enabled on the instance utilizing the chat contact's contact feature:
chatContact.getContactFeatures.attachmentsEnabled. Is there is a similar method on the customer's connect?