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amzn / selling-partner-api-models

This repository contains OpenAPI models for developers to use when developing software to call Selling Partner APIs.
Apache License 2.0
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Not able to get the final shipping status for each order #455

Closed naveenpatnana closed 3 months ago

naveenpatnana commented 11 months ago

I'm submitting a...

[ ] Regression (a behavior that used to work and stopped working in a new release)
[ ] Bug report  
[x] Feature request
[] Documentation issue or request
[ ] Other... Please describe:

Expected Behavior

The final shipment status for each order beyond 'Shipped', such as 'Out for Delivered', 'Delivered', 'Attempted to Deliver' etc.

Current Behavior

We have checked all the below reports and none of them have the final shipment. Is there any report or end point that we should look for?

get_amazon_fulfilled_shipments_data_general orders get_flat_file_all_orders_data_by_last_update_general GET_FLAT_FILE_ALL ORDERS_DATA_BY_ORDER_DATE_GENERAL

kpconnell commented 10 months ago

Not a bug. Detailed tracking has never been a feature in the API and for FBA the marketplace explicitly doesn't want you doing customer service type things for FBA outbound (like for example, emailing the customer first) and if it is an FBM order you have the tracking information on your side already and you'd simply integrate with your carriers yourself.

kpconnell commented 4 months ago

Amazon does not want sellers providing customer service for fulfilment issues that are FBA. For FBM you have the tracking and you can track. Ergo.. there is no valid use case for this.

On Thu, 9 May 2024, 7:09 pm naveenpatnana, @.***> wrote:

I'm submitting a...

[ ] Regression (a behavior that used to work and stopped working in a new release) [ ] Bug report [x] Feature request [] Documentation issue or request [ ] Other... Please describe:

Expected Behavior

The final shipment status for each order beyond 'Shipped', such as 'Out for Delivered', 'Delivered', 'Attempted to Deliver' etc. Current Behavior

We have checked all the below reports and none of them have the final shipment. Is there any report or end point that we should look for?

get_amazon_fulfilled_shipments_data_general orders get_flat_file_all_orders_data_by_last_update_general GET_FLAT_FILE_ALL ORDERS_DATA_BY_ORDER_DATE_GENERAL

— Reply to this email directly, view it on GitHub https://github.com/amzn/selling-partner-api-models/issues/455, or unsubscribe https://github.com/notifications/unsubscribe-auth/AAIHBZT77KAOY55OHIRF3T3ZBNDNDAVCNFSM6AAAAABHORHGNWVHI2DSMVQWIX3LMV43ASLTON2WKOZSGI4DOMZVGU3DOOI . You are receiving this because you commented.Message ID: @.***>

shreeharsh-a commented 3 months ago

Please reach out to developer support so that we can better help you with issues related to SP API.

Note: SP API or docs related issues / troubleshooting support is managed by a different team. We can help if the issue is related to the content published on this repo.